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The Agentic Service Roadmap

The Agentic Service Roadmap

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The Workforce of the Future: Leading in the Agentic AI Era

The Workforce of the Future: Leading in the Agentic AI Era

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From check-in to check-out: revolutionizing hospitality services with Agentforce

From check-in to check-out: revolutionizing hospitality services with Agentforce

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Agents speak data: are we ready to listen?

Agents speak data: are we ready to listen?

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Loyalty Beyond Points: How Modern Programs Are Building Emotional Connections and Broader Value

Loyalty Beyond Points: How Modern Programs Are Building Emotional Connections and Broader Value

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Harnessing Data Cloud and Agentforce: A Perspective on Reducing Churn in Hospitality

Harnessing Data Cloud and Agentforce: A Perspective on Reducing Churn in Hospitality

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Data to Dollars: How Intelligent Segmentation Drives Revenue Velocity

Data to Dollars: How Intelligent Segmentation Drives Revenue Velocity

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The State of Customer Experience & Personalization in 2025

The State of Customer Experience & Personalization in 2025

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The 2025 Omnichannel Retail Index is Here

The 2025 Omnichannel Retail Index is Here

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Tired of Just “Keeping the Lights On”? Choose a Partner That Powers Growth

Tired of Just “Keeping the Lights On”? Choose a Partner That Powers Growth

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AI-First Service Reinvented: How Salesforce + Google Are Defining the New Standard

AI-First Service Reinvented: How Salesforce + Google Are Defining the New Standard

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Unlocking Loyalty Through Emotion, Experience & Ethics: New Rules for Customer Connection

Unlocking Loyalty Through Emotion, Experience & Ethics: New Rules for Customer Connection

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How MuleSoft Facilitates Personalized Experiences for Agents

How MuleSoft Facilitates Personalized Experiences for Agents

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Reinventing IT Architecture with Multi-Agent AI

Reinventing IT Architecture with Multi-Agent AI

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Revolutionising Customer Knowledge with AI: What Ecommerce Teams Need to Know

Revolutionising Customer Knowledge with AI: What Ecommerce Teams Need to Know

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Unlocking the Financial Power of Loyalty in Beauty: Trends Shaping Customer Engagement in 2025

Unlocking the Financial Power of Loyalty in Beauty: Trends Shaping Customer Engagement in 2025

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Driving Growth in the Beauty Industry: Insights from the 2024 Omnichannel Retail Index

Driving Growth in the Beauty Industry: Insights from the 2024 Omnichannel Retail Index

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The Evolution of Intelligent Agents in Business

The Evolution of Intelligent Agents in Business—and Why You Need to Start Before Feeling Ready

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Salesforce Informatica and Data Cloud

Salesforce Informatica and Data Cloud

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Unlocking Cost Savings Through Managed Services: Where Companies Waste the Most Money (and How to Stop It)

Unlocking Cost Savings Through Managed Services: Where Companies Waste the Most Money (and How to Stop It)

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The Growing Challenge of Churn in Insurance—and What’s Driving It

The Growing Challenge of Churn in Insurance—and What’s Driving It

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It’s All About Data

It’s All About Data

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How Data-Driven Insurers Are Building the Future of Customer Experience

How Data-Driven Insurers Are Building the Future of Customer Experience

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From Cost to Value How to Turn Your Contact Center into a Strategic Growth Engine

From Cost to Value How to Turn Your Contact Center into a Strategic Growth Engine

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Key Shifts in the Personalization Experience Powering a New Era of Marketing Performance

Key Shifts in the Personalization Experience: Powering a New Era of Marketing Performance

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Riding the Agentic Wave How AI Agents are Transforming WhatsApp in Brazil

Riding the Agentic Wave: How AI Agents are Transforming WhatsApp in Brazil

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The Rise of Intelligent Allies: How AI Agents are Revolutionizing Business

The Rise of Intelligent Allies: How AI Agents are Revolutionizing Business

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Unlocking the Financial Power of Loyalty

Unlocking the Financial Power of Loyalty: Trends Shaping the Mechanics of Customer Engagement in 2025

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Navigating the Complexities Overcoming Trade Promotion Management Challenges

Navigating the Complexities: Overcoming Trade Promotion Management Challenges

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Demystifying AI: Understanding the Core Concepts behind AllAi Part I - Neural Networks

Demystifying AI: Understanding the Core Concepts behind AllAi Part I - Neural Networks

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Demystifying AI: Understanding the Core Concepts behind AllAi Part II – LLMs and The Art of Prompting

Demystifying AI: Understanding the Core Concepts behind AllAi Part II – LLMs and The Art of Prompting

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The Agentic Revolution: Transforming French SMEs and ETIs with AI

The Agentic Revolution: Transforming French SMEs and ETIs with AI

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Unlocking Success: A Deep Dive Into Trade Promotion Management (TPM)

Unlocking Success: A Deep Dive Into Trade Promotion Management (TPM)

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Why Businesses Must Embrace the Agentic Revolution in 2025

Why Businesses Must Embrace the Agentic Revolution in 2025

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Agentic AI: Transforming Information Systems

Agentic AI: Transforming Information Systems

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Transforming the Beauty Industry with AI and Autonomous Agents

Transforming the Beauty Industry with AI and Autonomous Agents

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Integrating Agentforce 2.0 with MuleSoft: Advancing Intelligent Automation

Integrating Agentforce 2.0 with MuleSoft: Advancing Intelligent Automation

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The Strategic Advantage of Outsourcing: Managed Services Explained

The Strategic Advantage of Outsourcing: Managed Services Explained

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The Advent of DeepSeek: A Game-Changer in AI Transformation

The Advent of DeepSeek: A Game-Changer in AI Transformation

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The Best of NRF: 2025 Trends for Businesses Everywhere

The Best of NRF: 2025 Trends for Businesses Everywhere

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Digital Transformation Can Be Hard—We Make It Easier

Digital Transformation Can Be Hard—We Make It Easier

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How to Build a Winning Data Strategy for Omnichannel Success

How to Build a Winning Data Strategy for Omnichannel Success

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First Day at NRF2025: A Glimpse into the Future of Retail

First Day at NRF2025: A Glimpse into the Future of Retail

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How Agentic Architectures Will Evolve and Replace Current Information Systems

How Agentic Architectures Will Evolve and Replace Current Information Systems

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Unlocking data extraction from physical documents with Intelligent Document Processing

Unlocking data extraction from physical documents with Intelligent Document Processing

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How to Build a Winning Data Strategy for Omnichannel Success in the Beauty Industry

How to Build a Winning Data Strategy for Omnichannel Success in the Beauty Industry

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Why Data Governance is the New Essential in Beauty Retail

Why Data Governance is the New Essential in Beauty Retail

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Delivering Transformation in Airports: Navigating Growth, Data, and Traveler Expectations

Delivering Transformation in Airports: Navigating Growth, Data, and Traveler Expectations

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Unlocking the Power of Data and AI for Airports: Enhancing Traveler Experiences with Salesforce

Unlocking the Power of Data and AI for Airports: Enhancing Traveler Experiences with Salesforce

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What to Look for in Your Agentforce Partner: Why OSF Digital Stands Out

What to Look for in Your Agentforce Partner: Why OSF Digital Stands Out

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The Game-Changing Benefits of Agentforce

The Game-Changing Benefits of Agentforce

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Agentforce: Redefining efficiency in business operations

Agentforce: Redefining efficiency in business operations

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3 AI Strategies Beauty Retailers Can Leverage for a Successful Holiday Season

3 AI Strategies Beauty Retailers Can Leverage for a Successful Holiday Season

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Beauty Tech Key Insights and Trends for 2025

Beauty Tech: Key Insights and Trends for 2025

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Mastering Data Proliferation Strategies and Use Cases to Prepare for the AI Era

Mastering Data Proliferation : Strategies and Use Cases to Prepare for the AI Era

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Data at the core of strategy: mastering the expansion of information

Data at the core of strategy: mastering the expansion of information

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Unlocking Black Friday Success: Digital Strategies for the Beauty Industry

Unlocking Black Friday Success: Digital Strategies for the Beauty Industry

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Embracing Ethical Beauty: How Values Drive Consumer Loyalty

Embracing Ethical Beauty: How Values Drive Consumer Loyalty

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Workforce 4.0

7 Work Trends to Expect

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How to approach your data strategy: Insights from an industry expert

How to approach your data strategy: Insights from an industry expert

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Workforce 4.0

AI in Retail: Three Trends to Watch

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How Salesforce Service Cloud Voice & Amazon Connect Delivers Seamless Experiences

How Salesforce Service Cloud Voice & Amazon Connect Delivers Seamless Experiences

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Workforce 4.0

Six Ways AI Can Assist Your Employees

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Workforce 4.0

6 Ways AI can Improve the Customer Experience

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The Most Powerful 6 Elements of the Contact Center of the Future

The Most Powerful 6 Elements of the Contact Center of the Future

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Workforce 4.0

5 Questions to Ask About Brick-and-Mortar Workplaces

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Workforce 4.0

4 Reasons to Let Workers Stay Home

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8 Benefits of Salesforce Workbench to Create the Contact Center of the Future

8 Benefits of Salesforce Workbench to Create the Contact Center of the Future

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Turbo Boost Your Bank’s Growth with a Service-Led Omnichannel Strategy – Part 1

Turbo Boost Your Bank’s Growth with a Service-Led Omnichannel Strategy – Part 1

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Turbo Boost Your Bank’s Growth with a Service-Led Omnichannel Strategy – Part 2

Turbo Boost Your Bank’s Growth with a Service-Led Omnichannel Strategy – Part 2

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Workforce 4.0

How to Manage Hybrid Work

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Workforce 4.0

What Companies Should Consider when Investing in AI

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Shifting Paradigms in Consumer Banking

Shifting Paradigms in Consumer Banking: Embracing Jobs-To-Be-Done (JTBD) Over Product-Centric Approaches

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The Future of Customer Experience in Financial Services: Towards a Connected, Apple-like Experience

The Future of Customer Experience in Financial Services: Towards a Connected, Apple-like Experience

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Loyalty Beyond Transactions: Creating Experiential Connections with Customers

Loyalty Beyond Transactions: Creating Experiential Connections with Customers

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Loyalty Beyond Transactions: Fostering Customer Love with Salesforce Loyalty Management

Loyalty Beyond Transactions: Fostering Customer Love with Salesforce Loyalty Management

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Harnessing the Marketplace for Exponential Growth in Financial Services

Harnessing the Marketplace for Exponential Growth in Financial Services

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Loyalty: A Love Language for Businesses

Loyalty: A Love Language for Businesses

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The Crucial Role of Experience-Led Marketplaces in Financial Services

The Crucial Role of Experience-Led Marketplaces in Financial Services

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9 Tips to Boost Sales with Optimized Retail Customer Service during Special Occasions

9 Tips to Boost Sales with Optimized Retail Customer Service during Special Occasions

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Workforce 4.0

What is Workforce 4.0?

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Accelerating Digital Transformation in Financial Services through Salesforce & AWS

Accelerating Digital Transformation in Financial Services through Salesforce & AWS

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2023 Holiday Retail: Are You Ready to Deliver Frictionless Customer Experiences?

2023 Holiday Retail: Are You Ready to Deliver Frictionless Customer Experiences?

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Get Ahead of the Game: 6 Powerful Ways to Ensure Strong 2023 Holiday Retail Sales

Get Ahead of the Game: 6 Powerful Ways to Ensure Strong 2023 Holiday Retail Sales

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9 Tips to Increase Holiday Sales with Optimized Retail Customer Service

9 Tips to Increase Holiday Sales with Optimized Retail Customer Service

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Is Your Business Data Secure?

Is Your Business Data Secure?

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Dreamforce 2023: The Launch of Free Salesforce Data Cloud

Dreamforce 2023: The Launch of Free Salesforce Data Cloud

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Top 5 Holiday Retail Predictions and What to Do About It

Top 5 Holiday Retail Predictions and What to Do About It

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Holiday Prep 2023: It’s Time to Double Down on Data

Holiday Prep 2023: It’s Time to Double Down on Data

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Why Salesforce Data Cloud Is Right for You

Why Salesforce Data Cloud Is Right for You

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Know Your Customer and Boost Conversions with Salesforce Data Cloud and Marketing Cloud Personalization

Know Your Customer and Boost Conversions with Salesforce Data Cloud and Marketing Cloud Personalization

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Reward Your Customers: 9 Loyalty Program Tactics Vital for Omnichannel Retail in 2023

Reward Your Customers: 9 Loyalty Program Tactics Vital for Omnichannel Retail in 2023

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4 Generative AI Strategies Retailers Can Leverage for a Successful Holiday Season

4 Generative AI Strategies Retailers Can Leverage for a Successful Holiday Season

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Maximize Retail Fulfillment and Delivery to Keep Loyal Customers Happy

Maximize Retail Fulfillment and Delivery to Keep Loyal Customers Happy

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Key Findings from the 2023 Omnichannel Retail Index

Key Findings from the 2023 Omnichannel Retail Index

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Early Findings from the 2023 Omnichannel Retail Index Benchmarking Study

Early Findings from the 2023 Omnichannel Retail Index Benchmarking Study

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Turning Carts into Conversions

Turning Carts into Conversions

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Chat Your Way to Satisfaction: The Power of Customer Service Chats

Chat Your Way to Satisfaction: The Power of Customer Service Chats

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The Best User Experiences Answer the Customer’s Question Before It’s Asked

The Best User Experiences Answer the Customer’s Question Before It’s Asked

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How to Make the Most Out of Your Account Center

How to Make the Most Out of Your Account Center

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Top 8 Ways Hospitality Businesses Can Benefit with Customer 360 View

Top 8 Ways Hospitality Businesses Can Benefit with Customer 360 View

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Features the Hospitality Industry Can Use to Empower Personalization

Features the Hospitality Industry Can Use to Empower Personalization

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Empower Your Customers with Search Redirects

Empower Your Customers with Search Redirects

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Learnings from Shoptalk 2023

Learnings from Shoptalk 2023

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Learnings from the Brand Resale Index 2023

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Email Marketing: The Perfect Tool for Lead Nurturing

Email Marketing: The Perfect Tool for Lead Nurturing

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The Future of Digital Transformation: Prepare for What’s Ahead

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The Power of Pre-Ordering: How Retailers Can Maximize the Feature

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Rethinking What’s Possible: A Starter Guide to Digital Transformation

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5 Ways to Overcome Long Tail Commerce Obstacles

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Why Salesforce Genie is the next-generation CRM

Why Salesforce Genie is the next-generation CRM

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Disconnected Data: Putting the Pieces Together to Increase Revenue

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Shifting Your KPIs with Real-time Intelligence Growth for 2023 Success

Shifting Your KPIs with Real-time Intelligence Growth for 2023 Success

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Putting on Customer Shoes: Finding the Right Fit

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How to Balance Ecommerce Personalization vs. Privacy: What You Should Know Now for 2023

How to Balance Ecommerce Personalization vs. Privacy: What You Should Know Now for 2023

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Your Action Plan for Digital Transformation

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Prioritizing SEO in 2023 to Stay Competitive

Prioritizing SEO in 2023 to Stay Competitive

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Best Practices for Your Digital Transformation Toolbox

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How Ecommerce Organizations Can Find Optimism in 2023 Amid Technological Change

How Ecommerce Organizations Can Find Optimism in 2023 Amid Technological Change

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How Distributed Teams Can Unite with Collaborative Technology Now

How Distributed Teams Can Unite with Collaborative Technology Now

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Shoppers Love Brands with Morals: Why Leading with Values Matters in 2023

Shoppers Love Brands with Morals: Why Leading with Values Matters in 2023

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Accelerate Your Commerce Results with the Right Choices

Accelerate Your Commerce Results with the Right Choices

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Turning Brand Affinity into Customer Loyalty

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New Work for a New World: How Retailers Can Accommodate Remote Staff

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Customer Journey Mapping: How do you keep focus on your customers?

Customer Journey Mapping: How do you keep focus on your customers?

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What Retailers Can Do to Build Communities—and What They Should Avoid

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If you could wave a magic wand…

If you could wave a magic wand...

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Reimagining Retail: Add Value through Customization and Community

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Making the Most of Your Loyalty Program

Making the Most of Your Loyalty Program

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Digital Transformation and the Commerce Revolution

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Loyalty is a Retailer’s Best Friend

Loyalty is a Retailer’s Best Friend

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Entering 3D Experiences: A Checklist to Prepare

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Opportunities for Retailers to Rethink and Uplevel Customer Experience

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Are Support Services an Expense or an Investment?

Are Support Services an Expense or an Investment?

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The Stores of Tomorrow: A Look into Retail’s Brick-and-Mortar Future

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Headless Commerce: Is Now the Right Time for It?

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Offer Omnichannel Services & Reap Rewards for the 2022 Holiday Season

BOPIS, BOSS, BORIS, Oh My! Offer Omnichannel Services and Reap Rewards for the 2022 Holiday Season

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One Team, Multiple Successes: Empowering Staff for a Brighter Future

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2022 Holiday

2022 Holiday: Go big. Go early.

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We Work Everywhere: Deciphering Remote Strategies for Retailers

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How to Structure Support Services to Align with Data Protection Laws

How to Structure Support Services to Align with Data Protection Laws

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The Retail Outlook for 2023: Five Trends to Watch during the Coming Year

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How Retailers Can Personalize to Keep Customers Satisfied this Holiday Season

How Retailers Can Personalize to Keep Customers Satisfied this Holiday Season

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Can Automated Product Tagging Solutions Help Profitability for the 2022 Holiday Season?

Can Automated Product Tagging Solutions Help Profitability for the 2022 Holiday Season?

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What Are the KPIs of Providing Expert Support Services?

What Are the KPIs of Providing Expert Support Services?

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The Fundamentals of Building a Technical Support Team

The Fundamentals of Building a Technical Support Team

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The Importance of a Support Team for Digital Transformation

The Importance of a Support Team for Digital Transformation

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7 Easy & Fast Ways Retailers Can Increase Holiday Sales in 2022

7 Easy & Fast Ways Retailers Can Increase Holiday Sales in 2022

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Don’t Talk about Presence—Show Me Results in the New Working Environment

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Food Retailers Are Leveraging Account Info and Filters to Satisfy Consumers Tastes

Food Retailers Are Leveraging Account Info and Filters to Satisfy Consumers Tastes

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Reimagining the Workforce for True Transformation

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Food Retailers Spice Up Content to Drive Commerce

Food Retailers Spice Up Content to Drive Commerce

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Don’t Just Digitize Your Organization: Transform It

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Messy Experiences Depending on Delivery Type in Grocery

Messy Experiences Depending on Delivery Type in Grocery

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Food Retailers Could Cash-in with Missed Opportunities in Cart and Checkout

Food Retailers Could Cash-in with Missed Opportunities in Cart and Checkout

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Future-Proofing your Site

Future-Proofing your Site: How a Great Customer Experience Changes Everything

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Sustainability Comes in Different Degrees

2022 ORI - Sustainability Comes in Different Degrees

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Innovation Delivers Surprise and Delight

2022 ORI - Innovation Delivers Surprise and Delight

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Recommerce is Big and Getting BIGGER

2022 ORI - Recommerce is Big and Getting BIGGER

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Guides & Quizzes That Engage and Help Consumers

2022 ORI - Guides & Quizzes That Engage and Help Consumers

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Our Raves for Faves

2022 ORI - Our Raves for Faves!

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Does Your BOPIS Need Some Extra Attention?

2022 ORI - Does Your BOPIS Need Some Extra Attention?

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How are you preparing for the R-word?

How are you preparing for the R-word?

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B2B2C Ecommerce for Manufacturing The New Frontier Use Case

B2B2C Ecommerce for Manufacturing: The New Frontier Use Case

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How D2C Ecommerce for Manufacturing Works

How D2C Ecommerce for Manufacturing Works

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Ecommerce for Manufacturing Pros & Cons

Ecommerce for Manufacturing: Pros & Cons

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Automated Product Tagging And Retail: What Is It And How Does It Work?

Automated Product Tagging And Retail: What Is It And How Does It Work?

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Selling CPG Online: Direct to Consumer

Selling CPG Online: Direct to Consumer

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Investing in Loyalty Programs Can Deliver Big Rewards for Your Business

Investing in Loyalty Programs Can Deliver Big Rewards for Your Business

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Fighting to Reduce Restaurant Delivery Costs in the QSR Market article

Fighting to Reduce Restaurant Delivery Costs in the QSR Market

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What is CPG’s Direct to Consumer Play?

What is CPG’s Direct to Consumer Play?

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5 QSR Trends to Watch in 2022

5 QSR Trends to Watch in 2022

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Exactly What is a CDP?

Exactly What is a CDP?

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3 Reasons Consumers Love Subscription Services

3 Reasons Consumers Love Subscription Services

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The Amazing Customer Experiences You’ve Been Dreaming About Are Closer Than Ever

The Amazing Customer Experiences You’ve Been Dreaming About Are Closer Than Ever

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The Digital Future of QSR

The Digital Future of QSR

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Connecting Blogs and SEO for Retail

Connecting Blogs and SEO for Retail

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Why Start an Online Marketplace

Why Start an Online Marketplace

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Next Steps: The ‘CPG in Ecommerce’ Play

Next Steps: The ‘CPG in Ecommerce’ Play

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E-commerce To Marketplace - When You Have Neither

E-commerce To Marketplace - When You Have Neither

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6 Mistakes To Avoid When Launching Your Ecommerce Loyalty Program

6 Mistakes To Avoid When Launching Your Ecommerce Loyalty Program

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5 Ways To Grow Ecommerce Customer Loyalty And Retention Fast

5 Ways To Grow Ecommerce Customer Loyalty And Retention Fast

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The Keys To Providing Extraordinary Support Experiences

The Keys To Providing Extraordinary Support Experiences

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How To Enhance Your Quick Service Restaurant Delivery Strategy

How To Enhance Your Quick Service Restaurant Delivery Strategy

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Why Customer Experience Always Wins In QSR

Why Customer Experience Always Wins In QSR

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5 Fantastic Reasons Frozen Food Will Continue To Trend High

5 Fantastic Reasons Frozen Food Will Continue To Trend High

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Top 3 Ways To Empower New Digital Revenue Streams During Your Customers Frozen Food Journey

Top 3 Ways To Empower New Digital Revenue Streams During Your Customer’s Frozen Food Journey

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3 Foolproof Ways Ecommerce Platforms Can Increase Your Online Sales Revenue

3 Foolproof Ways Ecommerce Platforms Can Increase Your Online Sales Revenue

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Global Expansion Readiness Checklist

Global Expansion Readiness Checklist

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What Is Personalization

What Is Personalization?

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How Banks Can Maximize Their Loyalty Programmes

How Banks Can Maximize Their Loyalty Programmes

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Keeping Things Relevant

Keeping Things Relevant

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Personalizing To Stay Ahead

Personalizing To Stay Ahead

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How To Find The Right B2b Ecommerce Implementation Partner

How To Find The Right B2B Ecommerce Implementation Partner

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Why You Should Build A Marketplace Bank To Reach Customers Better

Why You Should Build A Marketplace Bank To Reach Customers Better

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Top 4 Features Food Manufacturers Can Implement Quickly

Top 4 Features Food Manufacturers Can Implement Quickly

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Headless Commerce Defined

Headless Commerce Defined

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Why You Should Build A Marketplace Bank To Reach Customers Better

Accelerate Your Automotive Sales With High Octane Ecommerce

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Online Grocery Challenges: Matching Customer Expectations to Ecommerce Capabilities

Online Grocery Challenges: Matching Customer Expectations to Ecommerce Capabilities

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Can A B2B Ecommerce Platform Solve Your Toughest Problems

Can A B2B Ecommerce Platform Solve Your Toughest Problems?

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5 Must-Have Features of a B2B Ecommerce Platform

5 Must-Have Features of a B2B Ecommerce Platform

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Stock Up On Replenishment Emails

Stock Up On Replenishment Emails

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