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REAL PEOPLE, REAL SUPPORT

Unlock your ecommerce potential with unparalleled support and maintenance services

Are you looking to:

Hire a dedicated service center
Hire shared support resources
Add new ecommerce features
Fix ecommerce bugs
Configure your e-store
Receive guidance on issue management
Have ongoing site monitoring
Optimize site functionality and performance
Have 24/7 ecommerce support

Great ecommerce experiences never happen by chance. It is a process that involves the right mix of expertise and out-of-the box thinking, underpinned by a clear strategy. Take your ecommerce business into hypergrowth with the help of our expert support team, dedicated to mentoring, expanding, and managing your business, delivering continuous support and maintenance throughout your entire commerce lifecycle.

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Our Support & Maintenance Services

Evolutive Maintenance

Keep your ecommerce website running smoothly, keep it updated with new visuals, add necessary features and keep security settings up to date. Our evolutive maintenance services support your business growth plan and ensure speed of access, usability, and the security infrastructure that continuously drives sales.

Corrective Maintenance

Outdated code increases the risk of critical malfunctions, which can potentially lead to a website crash—with significant downtime. OSF offers the highest level of technical support, from immediately troubleshooting of unforeseen glitches, to fixing errors in your software systems (logical, coding, or design). Moreover, we investigate any bug that may arise in your algorithms, as part of our routine corrective maintenance procedures.

Reporting and Benchmarking

Our certified specialists analyze the performance of your digital marketing activities, define successes and failures, and develop a plan for future optimizations to your KPIs, according to these results.

SPEAK TO A CONSULTANT

Imagine support without limits

Support & maintenance services across all major platforms and technologies:

Salesforce B2C Commerce Cloud
Salesforce B2B Commerce Cloud
Salesforce Service Cloud
Salesforce Sales Cloud
Salesforce Marketing Cloud
Storefront Management
OMS
Live websites
Products & Cartridges

WHAT TO EXPECT

FLEXIBLE TEAMS

Select to work with dedicated or shared resources, based on your strategy and business goals. We can adapt to one or multiple teams/brands, offering flexible tailored solutions that meet your unique needs.

GLOBAL DISTRIBUTION

Our commerce experience that we gained from working with international brands, combined with the agility and deep understanding of local demands, allow us to work efficiently in globally-distributed teams. 24/7 support services can also be provided across the globe, upon request.

Who Recommends Us

  • L'0REAL
  • crocs
  • YETI
  • SHERRI HILL
  • UBISOFT
  • KALTIRE
  • havaianas
  • PERDUE
  • Armani beauty
  • Chandon
  • clarisonic
  • Bouclair
  • Browns shoes
  • MARKWINS
  • SAFARILAND
  • STONEWALL KITCHEN
  • ars mundi
  • PARFOIS
  • Dunham's Sports
  • ISDIN
  • JR Cigar
  • KASTAS
  • LANCOME
  • MICROMANIA
  • SONAE
  • ORIGINAL BTC
  • slumberland
  • URBAN DECAY

Lasting Connections & Deep Expertise

OSF Digital is an award-winning, certified solution and support partner for leading enterprise, ecommerce, CRM, OMS, and CMS technologies. Over the years we have developed lasting connections and deep expertise in this area that help us deliver the world-class support and maintenance services, and business solutions on which we collaborate today.
 
See our CLIENT SUCCESS STORIES and VIDEO SUCCESS STORIES to learn more about the solutions we’ve implemented using these technologies.

Salesforce Platinum Consulting Partner

salesforce platinum consulting partner

 

Our strategic partnership with Salesforce began in 2010. As one of their 'Best System Integrators', we have over 400 Salesforce certifications and more than 40 certified cartridges, helping businesses grow and providing support throughout their digital transformation journey.

Engage a consultant

To discuss how OSF Digital can help you unlock your potential with

around-the-clock support