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Back in Stock

Enable Back in Stock Notifications

About the Product

Out-of-stock items generate disappointment and frustrating shopping experiences. They can lead to lost sales and revenue, and damage customer engagement. However, running out of popular items doesn’t necessarily mean the end of the customer journey.

Back in Stock for Salesforce Commerce Cloud lets customers opt in to alerts for items that are temporarily unavailable. This is a safe way for merchants to manage stockouts, while keeping shoppers close to their ecommerce store. Whether it’s apparel, cosmetics, or home decor, letting customers know when their favorite items are back in stock can increase the chance of not losing sales, while strengthening brand attachment.

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Main Features

COMPATIBLE

Back in Stock is compatible with Storefront Reference Architecture (SFRA) and easily integrates with Composable Storefront. With this integration, automated email alerts can be sent directly from the Salesforce Commerce Cloud platform.
AUTOMATED EMAILS

After configuration, the cartridge requires virtually no maintenance. The back-in-stock alerts are sent automatically, so that customers are driven back to your Salesforce Commerce Cloud-based website when specific products are restocked.
OPTIMAL USER EXPERIENCE

For unavailable items, shoppers can easily subscribe to back-in-stock email alerts, using the Notify me button on the product description page.
NOTIFICATION THRESHOLD

To avoid sending the same back-in-stock notification to 20 customers when you only have 5 items in stock, set a product threshold. Make sure that returning customers have a real chance of purchasing their wanted items.
THREE STORAGE TYPES FOR PROCCESSING SUBSCRIPTIONS

THREE STORAGE TYPES FOR PROCCESSING SUBSCRIPTIONS By implementing these three storage types for processing subscriptions, the Back in Stock cartridge will provide enhanced functionality and improved management of subscription data. It will allow for efficient storage, retrieval, and analysis of subscription information, enabling better customer engagement and inventory management.
BUNDLED NOTIFICATIONS

If customers opt-in to back-in-stock notifications for multiple products, they receive a single email that includes all updates. In this way, you avoid spammy practices, while keeping communication relevant.
REPORTING ANALYTICS

You can gain insight into your shoppers’ behavior while measuring the effectiveness of your back-in-stock notification system by analyzing customer interactions with notifications and the number of alerts your customers get. Generate reports to see the status of every subscription (active or inactive) and store them in one of the three storage types available.
WISHLIST INTEGRATION

Your customers are automatically informed if an out-of-stock product already on their wishlist comes back in stock.
LIMITED STOCK NOTICE

Show your customers when a product is low in stock with a clear notification on the storefront. As a merchant, it’s your choice as to what limited stock means for your product. Is it 5, 10, or 30 items? Set your preferred number and let customers know when they should hurry to buy.