We work with you to identify your needs, establish a strategy tailored for your specific business processes, and help you select an order management platform that is in line with your goals–one that is able to adapt to changing conditions and grow with your business. Rely on OSF’s advisory expertise to select the OMS vendor that will help you move towards efficient order management, manage your customer relationships better, and build long-term loyalty for your brand.
We implement the order management system that best aligns with your technology ecosystem to help you optimize the speed of order fulfillment, balance inventory levels, and reduce shipping costs. To ensure efficient order processing workflows and help you improve service quality, we integrate your OMS solution with ECP, CRM, ERP, payment gateways, marketplace solutions, and other business-critical applications, such as WMS and POS. With the right order management technology, you will increase customer satisfaction by easily handling all types of requests from customers, including returns, gift card usage, swap operations, and pick-up-from store options.
Keep your ecommerce website running smoothly, keep it updated, add necessary features, ensure speed of access, and preserve usability with OSF’s evolutive maintenance services. Leverage OSF’s technical support for immediate troubleshooting of unforeseen glitches, and fixing errors in your software systems (logical, coding, or design). We will investigate any bug that may arise in your algorithms as part of our routine corrective maintenance procedures. Moreover, our duty-on-call service provides you with access to 24/7 emergency maintenance, and ensures that any critical issues are resolved immediately, even outside business hours.
Find out how OSF Digital helped Browns Shoes to interconnect Tecsys Distributed Order Management (DOM) technology with 5 different retail systems into a single unified commerce solution, providing Browns Shoes with greater efficiency in its stock management and order fulfillment processes.
Key OMS functionalities including order searching, editing and cancellation, as well as refund management are now available in Salesforce Commerce Cloud.
OSF's solution powered by Salesforce Commerce Cloud, Salesforce OMS and Commerce Portal, allows retailers to increase sales by quickly enabling the usage of their in-store inventory.
Our strategic partnership with Salesforce began in 2010. As one of their 'Best System Integrators', we have over 400 Salesforce certifications and more than 40 certified cartridges, helping businesses grow and providing support throughout their digital transformation journey.