Our certified Salesforce Marketing Cloud consultants will develop a marketing strategy and tactics to increase your customer engagement. We’ll identify your business challenges, audit your technology ecosystem, and identify relevant customer data that should be leveraged. We’ll build for you a roadmap with personalized marketing programs, customer journeys, a CRM strategy, and loyalty management. We’ll also advise on the most efficient way to implement Marketing Cloud and integrate it with your commerce platform. Our team can also help with change management to ensure alignment across all functions relating to your customers.
Are you stuck with outdated and ineffective marketing technology? We’ll provide a seamless migration plan and help you transition from your legacy marketing platform to Salesforce’s powerful marketing technology so that you can unlock the benefits of Salesforce Marketing Cloud.
Need help centralizing all transactional emails to be sent from the same platform? Lack a unique, complete view of your customer? Looking to provide enhanced personalization by collecting and leveraging data from various sources? Rely on our team of experts to integrate Salesforce marketing platform with your commerce and empower you to unlock the benefits of Salesforce Marketing Cloud.
Lack the necessary expertise or workforce to handle your marketing efforts? Our team of experts will help streamline your marketing strategy starting from planning, designing, and scheduling your newsletters, developing responsive HTML email templates, enriching your database, and establishing advanced segmentation. By operating your platform on your behalf, we’ll implement an effective cart abandonment program, a loyalty and rewards program, analyze the performance, and suggest optimizations to help you build enhanced customer journeys.
Our customer data science and analytics experts can gather valuable insights and translate them into tangible marketing actions. By identifying and combining data from various sources, we can create a holistic view of your customers with more accurate profiles to optimize your marketing programs. You’ll be able to leverage data to identify key customer segments, build unique customer offers, and maximize the lifetime value of your customers. Using predictive modeling, we’ll detect at-risk customers so you can re-engage them and increase brand loyalty. With valuable data on your customers and campaigns, you’ll be able to make better overall real-time decisions.
New to Salesforce Marketing Cloud or need operational support? We will train you on how to use the platform and the solutions implemented on it. We can also manage and maintain the solution for you, including the connections and integrations and new platform releases that impact your ecosystem. You can also leverage full-serve management with one of our team members acting as an expert on your solution.
La Polar now has one area to view and act upon data obtained from customer interactions with all of its channels, devices, and systems. Read this case study or watch this video testimonial that features the many benefits their business has gained as a result of taking a multi-cloud approach. *Subtitles are available in English, French and Spanish.
Service agents will also now be able to order on behalf of shoppers and modify customer's order, resulting in increased client satisfaction with the overall process.
Lowe’s Canada implemented Salesforce Marketing Cloud and merged its customer data across its brands to personalize customer experiences and improve relationships. After this overhaul, the company saw better marketing campaign performance and was able to reduce organizational costs.
After leveraging untapped customer data, Canadian pharmacy chain Jean Coutu shifted from sending mass communications to personalized e-flyers to customers. The results? More relevant offers and increased sales.
Get a single source of truth for customer data at an individual level, enabling you to deliver relevant 1:1 engagement through any channel.
Create cross-channel personalized experiences at every step of the customer journey.
Send better-targeted email campaigns with a personalized approach.
Personalize mobile interactions, send SMS, push notifications, and group messages in real time.
Interact with your customers across social media platforms.
Optimize and align your advertising strategy to improve customer acquisition.
Complete your customer profiles, gain new insights to attract new customers, and re-engage existing ones.
Get access to valuable analytics to drive engagement.
Leverage the most advanced audience discovery tools.
Centralize all your data and maximize ROI by leveraging cross-channel analytics.
Manage customer experiences in real-time.
Automate your B2B marketing activities and unite your marketing and sales on a single platform.
Our strategic partnership with Salesforce began in 2010. With Salesforce Navigator Expert status, several Salesforce awards for multi-cloud innovation, and a proven playbook for Customer 360 success, OSF Digital guides enterprises through their entire digital transformation journey.