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Deliver personalized digital service

By leveraging Salesforce Service Cloud

Are you looking to:

Synchronize consumer data from multiple systems into one single page
Upsell and cross-sell using service and commerce tools
Get a 360-view of your customer
Provide agents with quick access to centralized customer data
Empower agents to place an order on behalf of consumers
Gain better case visibility
Provide service agents with AI-powered recommendations
Reduce the number of manual processes for service agents
Optimize case management processes
Empower agents to improve their knowledge base and self-service outcomes
Use support data and customer analytics to transform the entire customer experience
Offer efficient and personalized customer support
Equip agents with tools for effective collaboration with other teams
Improve agents’ productivity

Explore

Our Service Cloud Services

Service Cloud Consulting

OSF Digital helps you build a customized digital service strategy that seamlessly matches your unique requirements. Our certified Salesforce Service Cloud consultants will recommend the most efficient Service Cloud implementation and advise on how to set up Service Cloud integration with your commerce platform.

Replatforming to Service Cloud

Are your service agents held back by an outdated service platform? Is your service team overwhelmed by a large number of manual processes? By replatforming to Salesforce Service Cloud, you’ll be empowered to increase your customer support team efficiency and deliver personalized customer service. We’ll provide a seamless migration plan to help you transition from your legacy service platform to Salesforce’s powerful service technology—allowing you to unlock the benefits of Salesforce Service Cloud.

Salesforce Service Cloud Integration with Commerce

Are you looking to obtain a holistic view of consumer data in a single place? Want to empower your service team to place an order on behalf of your customers? Seek to deliver unified customer service across channels, including web, email, social media, and phone? Wish to offer real-time support via live chat or provide a personalized customer experience using automation and conversational bots? Rely on OSF Digital to integrate Salesforce service platform with your commerce and set you up to deliver impeccable customer service.

Corrective and Evolutive
Maintenance

Keep your Service Cloud running smoothly, add necessary features, ensure speed of access, and preserve usability with OSF’s evolutive maintenance services. Leverage OSF’s technical support for immediate troubleshooting of unforeseen glitches and fixing errors in your software systems. We will investigate any bug that may arise in your algorithms, as part of our routine corrective maintenance procedures.

Who Recommends Us

  • Yeti
  • Bouclair
  • Life is Good
  • Babyliss
  • Triple Ready
  • elf cosmetics
  • Burton

Dive Deeper

Into Our Salesforce Service Cloud Expertise

GAINING THE ABILITY TO ORDER ON BEHALF OF CUSTOMERS

Life is Good looked to OSF Digital for a large-scale, multi-cloud transformation. The brand now has a unified view of consumers to provide an enhanced customer experience. Their service agents can now place orders on behalf of shoppers and modify customer orders, resulting in increased client satisfaction with the overall process.

OSF ENABLES FLAWLESS CUSTOMER SERVICE FOR WORLD KITCHEN

Watch this video to find out how OSF Digital helped World Kitchen to achieve a 360-degree view of their customers, improve their customer service, reduce return processing times, and cut their email processing time in half.

DELIVERING AN IMPECCABLE CUSTOMER SERVICE EXPERIENCE

A world-renowned footwear retailer partnered with OSF Digital for a full revamp of their service system. OSF Digital delivered a custom implementation of Salesforce Service Cloud with many extra features and additional settings, empowering the retailer to deliver an exceptional customer service experience.

Unlock the capabilities

of Salesforce Service Cloud

Case Management

Make your service processes more efficient by customizing cases and setting up case escalation rules, based on case age, specific keywords, number of times the case was reopened, and many more criteria.

Omni-Channel Supervisor

Allow service managers to monitor their teams’ activity and productivity, as well as distribute cases based on skillset, availability, or workload.

Email-to-Case

Capture emails sent to your support address and automatically transform them into cases.

Web-to-Case

Gather support inquiries submitted to the Contact Us form on your website and automatically map information to Salesforce fields accordingly.

Automation

Reduce the number of manual processes by setting up auto-reply emails to customers when a new case is created.

Social Customer Service

Leverage social listening features for customer cases. Define service level agreements and response times for contact on social channels, including Facebook, Twitter, Instagram, and WhatsApp.

Live Chat and Chat Bots

Offer real-time support via live chat or using automated chat bots that can address straightforward issues.

Einstein AI

Empower your service agents using Einstein Recommendations and grow customer loyalty by offering order discounts, free shipping, or free wishlist items applied to cart by the agent.

Lasting Connections & Deep Expertise

OSF Digital is an award-winning, certified solution and support partner for leading enterprise, ecommerce, CRM, OMS, and CMS technologies. Our proven experience and expertise with all Salesforce Clouds allow us to implement your Salesforce Service Cloud solution quickly, adapt it to your needs, and provide you with any support you require to accommodate the future growth of your business.
 
See our CLIENT SUCCESS STORIES and VIDEO SUCCESS STORIES to learn more about the solutions we’ve implemented using these technologies.

Salesforce Platinum Consulting Partner

salesforce platinum consulting partner

 

Our strategic partnership with Salesforce began in 2010. As one of their 'Best System Integrators', we have over 400 Salesforce certifications and more than 40 certified cartridges, helping businesses grow and providing support throughout their digital transformation journey.

Engage a consultant

To discuss how OSF Digital can help you leverage the capabilities

of Salesforce Service Cloud