MANAGED SERVICES

Managing a digital store is not always easy, so having a team of experts available at all times to advise with Business Manager can provide you with a significant advantage. We offer media-rich HTML content delivery and management, perform A/B testing, create, test and schedule promotions, campaigns, and customer segmentation, handle custom object creation, and manage the master storefront catalog.

Get access to the deep expertise and vast resources available from OSF’s team. We offer holistic merchandising services, including product onboarding and handling variation attributes, sort optimization, PI/Einstein configuration and pricebook, and master catalog administration. Rely on our certified team of experts to handle a full-site searchandising and perform refinement configuration, establish sorting rules, fine-tune the site search, and manage redirects.

Engage with current and potential customers through personalized, relevant, and mobile-responsive email marketing campaigns and automated journeys. We will A/B test campaigns, segment lists, enrich your database, and develop and deploy anything from a simple campaign to complex, highly personalized, multi-brand campaigns. Our proprietary Personalized eFlyer solution sends emails to complement and support your weekly direct mail or online flyer, and our email builder tool allows corporations to control data access and branding guidelines for franchisees. With our proprietary ECSS solution, you can store emails for later retrieval.

Strengthen your brand’s visibility online by taking an in-depth approach to search engine optimization. We will check your site’s performance, make recommendations, and apply a strategy for improvement. Lean on us for legacy URL redirects, robots.txt configuration, sitemaps, keyword research and mapping, and internal linking. Our skilled team will make your website SEO friendly by optimizing metadata, creating an effective link building strategy, and many more enhancements.

Based on Google Analytics, Crazy Egg reports, and digital best practices, we will conduct a UX/UI audit for your online website. You will discover how visitors find your site, what they are looking for, and how they currently engage with your website. Based on our findings, we will recommend and apply improvements on how to reduce your bounce rate, while increasing your conversion rate and your profits.

OSF’s consultants offer training in Salesforce Commerce Cloud Business Manager according to your needs, level of knowledge, and day-to-day operations. With a focus on the end-to-end performance of your website, we have developed trainings in practically all the digital tools a marketeer would use, such as Google Analytics and AdWords, so you can optimize and leverage the features of your ecommerce website. Our experts also offer training on Salesforce Marketing Cloud, so you can learn how to use the platform and your new solution. We can also manage and maintain the solution for you, including the connections and integrations and new platform releases that impact your ecosystem.