The state of digital commerce and omnichannel retail
The 9th Omnichannel Retail Index reveals how U.S. retailers and brands deliver on the omnichannel promise and meet rising customer demands.
Industry benchmark data and best practice adoption trends will help you prioritize your digital and omnichannel roadmap and ultimately make smarter investment decisions.
What you’ll find in this Executive Summary Report:
Overall adoption of omnichannel best practices and what it means to your business
Must-have features that help you deliver a stellar customer experience
New shopping capabilities that are growing in popularity
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Every year, our consultants benchmark how leading retailers and brands perform against 150+ web, mobile, in-store and cross-channel capabilities. The framework of the study remains the same, but as the industry evolves, we update the criteria that we benchmark.
This year, the Executive Report provides a summary of our findings along with insightful considerations based on trends, projections, and customer demand to help you optimize your shopping experiences.
