Home
>
Library
>
Blog
>

OSF Blog

Industry Insights & Expertise

Use the filters below to search for specific blogs.
Hit the Reset Filters button to start over.

How MuleSoft Facilitates Personalized Experiences for Agents

How MuleSoft Facilitates Personalized Experiences for Agents

Read More

Reinventing IT Architecture with Multi-Agent AI

Reinventing IT Architecture with Multi-Agent AI

Read More

Revolutionising Customer Knowledge with AI: What Ecommerce Teams Need to Know

Revolutionising Customer Knowledge with AI: What Ecommerce Teams Need to Know

Read More

Unlocking the Financial Power of Loyalty in Beauty: Trends Shaping Customer Engagement in 2025

Unlocking the Financial Power of Loyalty in Beauty: Trends Shaping Customer Engagement in 2025

Read More

Driving Growth in the Beauty Industry: Insights from the 2024 Omnichannel Retail Index

Driving Growth in the Beauty Industry: Insights from the 2024 Omnichannel Retail Index

Read More

Salesforce Informatica and Data Cloud

Salesforce Informatica and Data Cloud

Read More

Unlocking Cost Savings Through Managed Services: Where Companies Waste the Most Money (and How to Stop It)

Unlocking Cost Savings Through Managed Services: Where Companies Waste the Most Money (and How to Stop It)

Read More

The Growing Challenge of Churn in Insurance—and What’s Driving It

The Growing Challenge of Churn in Insurance—and What’s Driving It

Read More

It’s All About Data

It’s All About Data

Read More

How Data-Driven Insurers Are Building the Future of Customer Experience

How Data-Driven Insurers Are Building the Future of Customer Experience

Read More

From Cost to Value How to Turn Your Contact Center into a Strategic Growth Engine

From Cost to Value How to Turn Your Contact Center into a Strategic Growth Engine

Read More

Key Shifts in the Personalization Experience Powering a New Era of Marketing Performance

Key Shifts in the Personalization Experience: Powering a New Era of Marketing Performance

Read More

Riding the Agentic Wave How AI Agents are Transforming WhatsApp in Brazil

Riding the Agentic Wave: How AI Agents are Transforming WhatsApp in Brazil

Read More

The Rise of Intelligent Allies: How AI Agents are Revolutionizing Business

The Rise of Intelligent Allies: How AI Agents are Revolutionizing Business

Read More

Unlocking the Financial Power of Loyalty

Unlocking the Financial Power of Loyalty: Trends Shaping the Mechanics of Customer Engagement in 2025

Read More

Navigating the Complexities Overcoming Trade Promotion Management Challenges

Navigating the Complexities: Overcoming Trade Promotion Management Challenges

Read More

Demystifying AI: Understanding the Core Concepts behind AllAi Part I - Neural Networks

Demystifying AI: Understanding the Core Concepts behind AllAi Part I - Neural Networks

Read More

Demystifying AI: Understanding the Core Concepts behind AllAi Part II – LLMs and The Art of Prompting

Demystifying AI: Understanding the Core Concepts behind AllAi Part II – LLMs and The Art of Prompting

Read More

The Agentic Revolution: Transforming French SMEs and ETIs with AI

The Agentic Revolution: Transforming French SMEs and ETIs with AI

Read More

Unlocking Success: A Deep Dive Into Trade Promotion Management (TPM)

Unlocking Success: A Deep Dive Into Trade Promotion Management (TPM)

Read More

Why Businesses Must Embrace the Agentic Revolution in 2025

Why Businesses Must Embrace the Agentic Revolution in 2025

Read More

Agentic AI: Transforming Information Systems

Agentic AI: Transforming Information Systems

Read More

Transforming the Beauty Industry with AI and Autonomous Agents

Transforming the Beauty Industry with AI and Autonomous Agents

Read More

Integrating Agentforce 2.0 with MuleSoft: Advancing Intelligent Automation

Integrating Agentforce 2.0 with MuleSoft: Advancing Intelligent Automation

Read More

The Strategic Advantage of Outsourcing: Managed Services Explained

The Strategic Advantage of Outsourcing: Managed Services Explained

Read More

The Advent of DeepSeek: A Game-Changer in AI Transformation

The Advent of DeepSeek: A Game-Changer in AI Transformation

Read More

The Best of NRF: 2025 Trends for Businesses Everywhere

The Best of NRF: 2025 Trends for Businesses Everywhere

Read More

Digital Transformation Can Be Hard—We Make It Easier

Digital Transformation Can Be Hard—We Make It Easier

Read More

How to Build a Winning Data Strategy for Omnichannel Success

How to Build a Winning Data Strategy for Omnichannel Success

Read More

First Day at NRF2025: A Glimpse into the Future of Retail

First Day at NRF2025: A Glimpse into the Future of Retail

Read More

How Agentic Architectures Will Evolve and Replace Current Information Systems

How Agentic Architectures Will Evolve and Replace Current Information Systems

Read More

Unlocking data extraction from physical documents with Intelligent Document Processing

Unlocking data extraction from physical documents with Intelligent Document Processing

Read More

How to Build a Winning Data Strategy for Omnichannel Success in the Beauty Industry

How to Build a Winning Data Strategy for Omnichannel Success in the Beauty Industry

Read More

Why Data Governance is the New Essential in Beauty Retail

Why Data Governance is the New Essential in Beauty Retail

Read More

Delivering Transformation in Airports: Navigating Growth, Data, and Traveler Expectations

Delivering Transformation in Airports: Navigating Growth, Data, and Traveler Expectations

Read More

Unlocking the Power of Data and AI for Airports: Enhancing Traveler Experiences with Salesforce

Unlocking the Power of Data and AI for Airports: Enhancing Traveler Experiences with Salesforce

Read More

What to Look for in Your Agentforce Partner: Why OSF Digital Stands Out

What to Look for in Your Agentforce Partner: Why OSF Digital Stands Out

Read More

The Game-Changing Benefits of Agentforce

The Game-Changing Benefits of Agentforce

Read More

Agentforce: Redefining efficiency in business operations

Agentforce: Redefining efficiency in business operations

Read More

3 AI Strategies Beauty Retailers Can Leverage for a Successful Holiday Season

3 AI Strategies Beauty Retailers Can Leverage for a Successful Holiday Season

Read More

Beauty Tech Key Insights and Trends for 2025

Beauty Tech: Key Insights and Trends for 2025

Read More

Mastering Data Proliferation Strategies and Use Cases to Prepare for the AI Era

Mastering Data Proliferation : Strategies and Use Cases to Prepare for the AI Era

Read More

Data at the core of strategy: mastering the expansion of information

Data at the core of strategy: mastering the expansion of information

Read More

Unlocking Black Friday Success: Digital Strategies for the Beauty Industry

Unlocking Black Friday Success: Digital Strategies for the Beauty Industry

Read More

Embracing Ethical Beauty: How Values Drive Consumer Loyalty

Embracing Ethical Beauty: How Values Drive Consumer Loyalty

Read More

Workforce 4.0

7 Work Trends to Expect

Read More

How to approach your data strategy: Insights from an industry expert

How to approach your data strategy: Insights from an industry expert

Read More

Workforce 4.0

AI in Retail: Three Trends to Watch

Read More

How Salesforce Service Cloud Voice & Amazon Connect Delivers Seamless Experiences

How Salesforce Service Cloud Voice & Amazon Connect Delivers Seamless Experiences

Read More

Workforce 4.0

Six Ways AI Can Assist Your Employees

Read More

Workforce 4.0

6 Ways AI can Improve the Customer Experience

Read More

The Most Powerful 6 Elements of the Contact Center of the Future

The Most Powerful 6 Elements of the Contact Center of the Future

Read More

Workforce 4.0

5 Questions to Ask About Brick-and-Mortar Workplaces

Read More

Workforce 4.0

4 Reasons to Let Workers Stay Home

Read More

8 Benefits of Salesforce Workbench to Create the Contact Center of the Future

8 Benefits of Salesforce Workbench to Create the Contact Center of the Future

Read More

Turbo Boost Your Bank’s Growth with a Service-Led Omnichannel Strategy – Part 1

Turbo Boost Your Bank’s Growth with a Service-Led Omnichannel Strategy – Part 1

Read More

Turbo Boost Your Bank’s Growth with a Service-Led Omnichannel Strategy – Part 2

Turbo Boost Your Bank’s Growth with a Service-Led Omnichannel Strategy – Part 2

Read More

Workforce 4.0

How to Manage Hybrid Work

Read More

Workforce 4.0

What Companies Should Consider when Investing in AI

Read More

Shifting Paradigms in Consumer Banking

Shifting Paradigms in Consumer Banking: Embracing Jobs-To-Be-Done (JTBD) Over Product-Centric Approaches

Read More

The Future of Customer Experience in Financial Services: Towards a Connected, Apple-like Experience

The Future of Customer Experience in Financial Services: Towards a Connected, Apple-like Experience

Read More

Loyalty Beyond Transactions: Creating Experiential Connections with Customers

Loyalty Beyond Transactions: Creating Experiential Connections with Customers

Read More

Loyalty Beyond Transactions: Fostering Customer Love with Salesforce Loyalty Management

Loyalty Beyond Transactions: Fostering Customer Love with Salesforce Loyalty Management

Read More

Harnessing the Marketplace for Exponential Growth in Financial Services

Harnessing the Marketplace for Exponential Growth in Financial Services

Read More

Loyalty: A Love Language for Businesses

Loyalty: A Love Language for Businesses

Read More

The Crucial Role of Experience-Led Marketplaces in Financial Services

The Crucial Role of Experience-Led Marketplaces in Financial Services

Read More

9 Tips to Boost Sales with Optimized Retail Customer Service during Special Occasions

9 Tips to Boost Sales with Optimized Retail Customer Service during Special Occasions

Read More

Workforce 4.0

What is Workforce 4.0?

Read More

Accelerating Digital Transformation in Financial Services through Salesforce & AWS

Accelerating Digital Transformation in Financial Services through Salesforce & AWS

Read More

2023 Holiday Retail: Are You Ready to Deliver Frictionless Customer Experiences?

2023 Holiday Retail: Are You Ready to Deliver Frictionless Customer Experiences?

Read More

Get Ahead of the Game: 6 Powerful Ways to Ensure Strong 2023 Holiday Retail Sales

Get Ahead of the Game: 6 Powerful Ways to Ensure Strong 2023 Holiday Retail Sales

Read More

9 Tips to Increase Holiday Sales with Optimized Retail Customer Service

9 Tips to Increase Holiday Sales with Optimized Retail Customer Service

Read More

Is Your Business Data Secure?

Is Your Business Data Secure?

Read More

Dreamforce 2023: The Launch of Free Salesforce Data Cloud

Dreamforce 2023: The Launch of Free Salesforce Data Cloud

Read More

Top 5 Holiday Retail Predictions and What to Do About It

Top 5 Holiday Retail Predictions and What to Do About It

Read More

Holiday Prep 2023: It’s Time to Double Down on Data

Holiday Prep 2023: It’s Time to Double Down on Data

Read More

Why Salesforce Data Cloud Is Right for You

Why Salesforce Data Cloud Is Right for You

Read More

Know Your Customer and Boost Conversions with Salesforce Data Cloud and Marketing Cloud Personalization

Know Your Customer and Boost Conversions with Salesforce Data Cloud and Marketing Cloud Personalization

Read More

Reward Your Customers: 9 Loyalty Program Tactics Vital for Omnichannel Retail in 2023

Reward Your Customers: 9 Loyalty Program Tactics Vital for Omnichannel Retail in 2023

Read More

4 Generative AI Strategies Retailers Can Leverage for a Successful Holiday Season

4 Generative AI Strategies Retailers Can Leverage for a Successful Holiday Season

Read More

Maximize Retail Fulfillment and Delivery to Keep Loyal Customers Happy

Maximize Retail Fulfillment and Delivery to Keep Loyal Customers Happy

Read More

Key Findings from the 2023 Omnichannel Retail Index

Key Findings from the 2023 Omnichannel Retail Index

Read More

Early Findings from the 2023 Omnichannel Retail Index Benchmarking Study

Early Findings from the 2023 Omnichannel Retail Index Benchmarking Study

Read More

Turning Carts into Conversions

Turning Carts into Conversions

Read More

Chat Your Way to Satisfaction: The Power of Customer Service Chats

Chat Your Way to Satisfaction: The Power of Customer Service Chats

Read More

The Best User Experiences Answer the Customer’s Question Before It’s Asked

The Best User Experiences Answer the Customer’s Question Before It’s Asked

Read More

How to Make the Most Out of Your Account Center

How to Make the Most Out of Your Account Center

Read More

Top 8 Ways Hospitality Businesses Can Benefit with Customer 360 View

Top 8 Ways Hospitality Businesses Can Benefit with Customer 360 View

Read More

Features the Hospitality Industry Can Use to Empower Personalization

Features the Hospitality Industry Can Use to Empower Personalization

Read More

Empower Your Customers with Search Redirects

Empower Your Customers with Search Redirects

Read More

Learnings from Shoptalk 2023

Learnings from Shoptalk 2023

Read More

Learnings from the Brand Resale Index 2023

Read More

Email Marketing: The Perfect Tool for Lead Nurturing

Email Marketing: The Perfect Tool for Lead Nurturing

Read More

Reimagining the Future of Customer Interactions bg

The Future of Digital Transformation: Prepare for What’s Ahead

Read More

Reimagining the Future of Customer Interactions bg

The Power of Pre-Ordering: How Retailers Can Maximize the Feature

Read More

Reimagining the Future of Customer Interactions bg

Rethinking What’s Possible: A Starter Guide to Digital Transformation

Read More

Reimagining the Future of Customer Interactions bg

5 Ways to Overcome Long Tail Commerce Obstacles

Read More

Why Salesforce Genie is the next-generation CRM

Why Salesforce Genie is the next-generation CRM

Read More

Reimagining the Future of Customer Interactions bg

Disconnected Data: Putting the Pieces Together to Increase Revenue

Read More

Shifting Your KPIs with Real-time Intelligence Growth for 2023 Success

Shifting Your KPIs with Real-time Intelligence Growth for 2023 Success

Read More

Reimagining the Future of Customer Interactions bg

Putting on Customer Shoes: Finding the Right Fit

Read More

How to Balance Ecommerce Personalization vs. Privacy: What You Should Know Now for 2023

How to Balance Ecommerce Personalization vs. Privacy: What You Should Know Now for 2023

Read More

Reimagining the Future of Customer Interactions bg

Your Action Plan for Digital Transformation

Read More

Prioritizing SEO in 2023 to Stay Competitive

Prioritizing SEO in 2023 to Stay Competitive

Read More

Reimagining the Future of Customer Interactions bg

Best Practices for Your Digital Transformation Toolbox

Read More

How Ecommerce Organizations Can Find Optimism in 2023 Amid Technological Change

How Ecommerce Organizations Can Find Optimism in 2023 Amid Technological Change

Read More

How Distributed Teams Can Unite with Collaborative Technology Now

How Distributed Teams Can Unite with Collaborative Technology Now

Read More

Shoppers Love Brands with Morals: Why Leading with Values Matters in 2023

Shoppers Love Brands with Morals: Why Leading with Values Matters in 2023

Read More

Accelerate Your Commerce Results with the Right Choices

Accelerate Your Commerce Results with the Right Choices

Read More

Turning Brand Affinity into Customer Loyalty

Read More

Reimagining the Future of Customer Interactions bg

New Work for a New World: How Retailers Can Accommodate Remote Staff

Read More

Customer Journey Mapping: How do you keep focus on your customers?

Customer Journey Mapping: How do you keep focus on your customers?

Read More

Reimagining the Future of Customer Interactions bg

What Retailers Can Do to Build Communities—and What They Should Avoid

Read More

If you could wave a magic wand…

If you could wave a magic wand...

Read More

Reimagining the Future of Customer Interactions bg

Reimagining Retail: Add Value through Customization and Community

Read More

Making the Most of Your Loyalty Program

Making the Most of Your Loyalty Program

Read More

Reimagining the Future of Customer Interactions bg

Digital Transformation and the Commerce Revolution

Read More

Loyalty is a Retailer’s Best Friend

Loyalty is a Retailer’s Best Friend

Read More

Reimagining the Future of Customer Interactions bg

Entering 3D Experiences: A Checklist to Prepare

Read More

Reimagining the Future of Customer Interactions bg

Opportunities for Retailers to Rethink and Uplevel Customer Experience

Read More

Are Support Services an Expense or an Investment?

Are Support Services an Expense or an Investment?

Read More

Reimagining the Future of Customer Interactions bg

The Stores of Tomorrow: A Look into Retail’s Brick-and-Mortar Future

Read More

Reimagining the Future of Customer Interactions bg

Headless Commerce: Is Now the Right Time for It?

Read More

Offer Omnichannel Services & Reap Rewards for the 2022 Holiday Season

BOPIS, BOSS, BORIS, Oh My! Offer Omnichannel Services and Reap Rewards for the 2022 Holiday Season

Read More

Reimagining the Future of Customer Interactions bg

One Team, Multiple Successes: Empowering Staff for a Brighter Future

Read More

2022 Holiday

2022 Holiday: Go big. Go early.

Read More

Reimagining the Future of Customer Interactions bg

We Work Everywhere: Deciphering Remote Strategies for Retailers

Read More

How to Structure Support Services to Align with Data Protection Laws

How to Structure Support Services to Align with Data Protection Laws

Read More

Reimagining the Future of Customer Interactions bg

The Retail Outlook for 2023: Five Trends to Watch during the Coming Year

Read More

How Retailers Can Personalize to Keep Customers Satisfied this Holiday Season

How Retailers Can Personalize to Keep Customers Satisfied this Holiday Season

Read More

Can Automated Product Tagging Solutions Help Profitability for the 2022 Holiday Season?

Can Automated Product Tagging Solutions Help Profitability for the 2022 Holiday Season?

Read More

What Are the KPIs of Providing Expert Support Services?

What Are the KPIs of Providing Expert Support Services?

Read More

The Fundamentals of Building a Technical Support Team

The Fundamentals of Building a Technical Support Team

Read More

The Importance of a Support Team for Digital Transformation

The Importance of a Support Team for Digital Transformation

Read More

7 Easy & Fast Ways Retailers Can Increase Holiday Sales in 2022

7 Easy & Fast Ways Retailers Can Increase Holiday Sales in 2022

Read More

Reimagining the Future of Customer Interactions bg

Don’t Talk about Presence—Show Me Results in the New Working Environment

Read More

Food Retailers Are Leveraging Account Info and Filters to Satisfy Consumers Tastes

Food Retailers Are Leveraging Account Info and Filters to Satisfy Consumers Tastes

Read More

Reimagining the Future of Customer Interactions bg

Reimagining the Workforce for True Transformation

Read More

Food Retailers Spice Up Content to Drive Commerce

Food Retailers Spice Up Content to Drive Commerce

Read More

Reimagining the Future of Customer Interactions bg

Don’t Just Digitize Your Organization: Transform It

Read More

Messy Experiences Depending on Delivery Type in Grocery

Messy Experiences Depending on Delivery Type in Grocery

Read More

Food Retailers Could Cash-in with Missed Opportunities in Cart and Checkout

Food Retailers Could Cash-in with Missed Opportunities in Cart and Checkout

Read More

Future-Proofing your Site

Future-Proofing your Site: How a Great Customer Experience Changes Everything

Read More

Sustainability Comes in Different Degrees

2022 ORI - Sustainability Comes in Different Degrees

Read More

Innovation Delivers Surprise and Delight

2022 ORI - Innovation Delivers Surprise and Delight

Read More

Recommerce is Big and Getting BIGGER

2022 ORI - Recommerce is Big and Getting BIGGER

READ MORE

Guides & Quizzes That Engage and Help Consumers

2022 ORI - Guides & Quizzes That Engage and Help Consumers

READ MORE

Our Raves for Faves

2022 ORI - Our Raves for Faves!

READ MORE

Does Your BOPIS Need Some Extra Attention?

2022 ORI - Does Your BOPIS Need Some Extra Attention?

Read More

How are you preparing for the R-word?

How are you preparing for the R-word?

Read More

B2B2C Ecommerce for Manufacturing The New Frontier Use Case

B2B2C Ecommerce for Manufacturing: The New Frontier Use Case

Read More

How D2C Ecommerce for Manufacturing Works

How D2C Ecommerce for Manufacturing Works

Read More

Ecommerce for Manufacturing Pros & Cons

Ecommerce for Manufacturing: Pros & Cons

Read More

Automated Product Tagging And Retail: What Is It And How Does It Work?

Automated Product Tagging And Retail: What Is It And How Does It Work?

Read More

Selling CPG Online: Direct to Consumer

Selling CPG Online: Direct to Consumer

Read More

Investing in Loyalty Programs Can Deliver Big Rewards for Your Business

Investing in Loyalty Programs Can Deliver Big Rewards for Your Business

Read More

Fighting to Reduce Restaurant Delivery Costs in the QSR Market article

Fighting to Reduce Restaurant Delivery Costs in the QSR Market

Read More

What is CPG’s Direct to Consumer Play?

What is CPG’s Direct to Consumer Play?

Read More

5 QSR Trends to Watch in 2022

5 QSR Trends to Watch in 2022

Read More

Exactly What is a CDP?

Exactly What is a CDP?

Read More

3 Reasons Consumers Love Subscription Services

3 Reasons Consumers Love Subscription Services

Read More

The Amazing Customer Experiences You’ve Been Dreaming About Are Closer Than Ever

The Amazing Customer Experiences You’ve Been Dreaming About Are Closer Than Ever

Read More

The Digital Future of QSR

The Digital Future of QSR

Read More

Connecting Blogs and SEO for Retail

Connecting Blogs and SEO for Retail

Read More

Why Start an Online Marketplace

Why Start an Online Marketplace

Read More

Next Steps: The ‘CPG in Ecommerce’ Play

Next Steps: The ‘CPG in Ecommerce’ Play

Read More

E-commerce To Marketplace - When You Have Neither

E-commerce To Marketplace - When You Have Neither

Read More

6 Mistakes To Avoid When Launching Your Ecommerce Loyalty Program

6 Mistakes To Avoid When Launching Your Ecommerce Loyalty Program

Read More

5 Ways To Grow Ecommerce Customer Loyalty And Retention Fast

5 Ways To Grow Ecommerce Customer Loyalty And Retention Fast

Read More

The Keys To Providing Extraordinary Support Experiences

The Keys To Providing Extraordinary Support Experiences

Read More

How To Enhance Your Quick Service Restaurant Delivery Strategy

How To Enhance Your Quick Service Restaurant Delivery Strategy

Read More

Why Customer Experience Always Wins In QSR

Why Customer Experience Always Wins In QSR

Read More

5 Fantastic Reasons Frozen Food Will Continue To Trend High

5 Fantastic Reasons Frozen Food Will Continue To Trend High

Read More

Top 3 Ways To Empower New Digital Revenue Streams During Your Customers Frozen Food Journey

Top 3 Ways To Empower New Digital Revenue Streams During Your Customer’s Frozen Food Journey

Read More

3 Foolproof Ways Ecommerce Platforms Can Increase Your Online Sales Revenue

3 Foolproof Ways Ecommerce Platforms Can Increase Your Online Sales Revenue

Read More

Global Expansion Readiness Checklist

Global Expansion Readiness Checklist

Read More

What Is Personalization

What Is Personalization?

Read More

How Banks Can Maximize Their Loyalty Programmes

How Banks Can Maximize Their Loyalty Programmes

Read More

Keeping Things Relevant

Keeping Things Relevant

Read More

Personalizing To Stay Ahead

Personalizing To Stay Ahead

Read More

How To Find The Right B2b Ecommerce Implementation Partner

How To Find The Right B2B Ecommerce Implementation Partner

Read More

Why You Should Build A Marketplace Bank To Reach Customers Better

Why You Should Build A Marketplace Bank To Reach Customers Better

Read More

Top 4 Features Food Manufacturers Can Implement Quickly

Top 4 Features Food Manufacturers Can Implement Quickly

Read More

Headless Commerce Defined

Headless Commerce Defined

Read More

Why You Should Build A Marketplace Bank To Reach Customers Better

Accelerate Your Automotive Sales With High Octane Ecommerce

Read More

Online Grocery Challenges: Matching Customer Expectations to Ecommerce Capabilities

Online Grocery Challenges: Matching Customer Expectations to Ecommerce Capabilities

Read More

Can A B2B Ecommerce Platform Solve Your Toughest Problems

Can A B2B Ecommerce Platform Solve Your Toughest Problems?

Read More

5 Must-Have Features of a B2B Ecommerce Platform

5 Must-Have Features of a B2B Ecommerce Platform

Read More

Stock Up On Replenishment Emails

Stock Up On Replenishment Emails

Read More