As retailers and brands aim to offer more convenient and safer in-store shopping experiences, self-checkout is slightly on the rise. With high BNPL adoption online, we’re keeping a close eye on how BNPL enters the store checkout space.
In a true omnichannel world, store associates have easy access to product information and customer data – bonus points if they have access to the information via a mobile device so they can assist and engage shoppers on the floor. In addition, retailers and brands should empower store associates with the tools and proper training to capture key data in order to provide personalized experiences that drive repeat traffic and loyalty.
