Omnichannel Retail Index​ 2022

From Fast Fashion to Home Improvement, Sustainability is in Focus​ ​


New in the 2022 Omnichannel Retail Index is the analysis of the adoption of sustainability practices and programs. As shoppers increasingly demand transparency around how retailers and brands are responding to climate change and giving back where possible, the index reveals varying degrees of initiatives.

Although it is hard to measure the actual success and impact of these programs, it is a step in the right direction. As brands and retailers align their strategic goals with sustainability, expect recommerce to continue to take off in different formats.

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How Do You Stack Up?​

You dedicate time, resources, and budget toward delivering the best customer experience possible. But, are you truly meeting customer expectations? How do you compare to your competition? See how you perform against the Omnichannel Retail Index to help prioritize your digital roadmap and make smarter investment decisions.