Continente is a hypermarket retail chain and part of Sonae MC, the largest retailer in Portugal and a leading player in the Portuguese food retail market.
Continente’s existing e-business platform wasn’t flexible enough to meet the company’s business needs and keep up with its growth. The company wanted to establish a consistent digital system by unifying its tools and processes. Continente needed a strategic partner to successfully replatform, deploy, support, and maintain its ecommerce program and replace the various existing solutions it had in place.
"OSF played a major role for us to be able to provide a new experience to our customers, bearing in mind the specificities of our grocery business, the standards of our value proposition and the need to integrate with our legacy systems."
Head of Ecommerce, Sonae MC
To help Continente reach its business and technical goals in terms of scalability, stability, and web performance, we replaced Continente’s legacy e-business platform and implemented a new, flexible and scalable Salesforce Commerce Cloud-based ecommerce solution with a variety of grocery-specific features, including:
To ensure Continente can leverage the full potential of its powerful ecommerce solution, we assisted the company with the onboarding of its business and technical teams, educating them on Salesforce Commerce Cloud.
To create a unified, consistent digital system, we integrated Continente’s brand-new Commerce Cloud platform with its existing Salesforce Service Cloud, a variety of third-party solutions and its existing back-end systems.