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Leveraging Best-in-Class
OMS Technology

Aristocrazy is recognized as a major international brand for jewelry and watches. Part of the Suárez Group, the brand was founded in 2010, bringing to life a new concept: jewelry as a fashion accessory designed to be sold on the best shopping streets of the biggest cities with a clear international mission.

Aristocrazy lacked a single view of inventory across its selling channels. The brand needed an OMS system that would allow them to manage stocks and orders from their central online store and all physical stores. They wanted to integrate brick-and-mortar store stock in the online company store and use physical store stock to avoid losing customers for lack of online store stock. Aristocrazy also wanted to provide a BOPIS (buy online, pick up in store) option.


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SOLVING LOGISTICS CHALLENGES

OSF Digital implemented the Salesforce Order Management solution. This customer-centric order management system brings all Aristocrazy’s systems, processes and information together to provide a single, easy-to-manage view of orders throughout the order lifecycle. It also helps ensure:

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FAST AND EASY SHIPPING

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TRANSPARENT ORDER TRACKING

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CONVENIENT SERVICE

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HASSLE-FREE RETURNS

Aristocrazy now has a highly effective and reliable order management solution, empowering the brand to:
leverage a customer first OMS Leverage a customer-first order management system
manage one centralized stock inventory Manage one centralized stock inventory
fulfill orders from stores with a BOPIS option Fulfill orders from stores with a BOPIS option
use a physical store stock to fulfill online order Use physical store stock to fulfill online orders

Read how we helped Aristocrazy enhance their entire digital strategy by replatforming the brand to Salesforce Commerce Cloud and empowering them to deliver a luxury shopping experience online.

DOWNLOAD THE FULL CASE STUDY FOR MORE ABOUT THIS PROJECT

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