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ACHIEVE CONNECTED COMMERCE

With Multi-Cloud and Cross-Cloud Strategies

Are you looking to:

Connect all systems in your commerce ecosystem
Use predictive insights
Empower service agents with valuable data
Have a 360-degree view of customer data
Identify market growth opportunities
Improve customer loyalty
Unify online and in-store inventory
Have a full view on products' performance
Obtain a centralized view of wholesale data
Get access to historic sales trends and AI
Personalize user journeys
Provide self-service capabilities to channel partners

Connected commerce goes beyond omnichannel—it’s not about the channels, it’s about the consumer. By bringing technology together in an intelligent way, we provide businesses with the best possible outcome for customer engagement, inventory and order management, pricing, service, and support. Consolidating all consumer data across channels with multi-cloud and cross-cloud strategies is the ultimate goal to strive for in achieving unified commerce success.

UNLOCK THE CAPABILITIES

of Connected Commerce

Connected Experiences

By placing the customer at the center, brands will achieve new engagement models that bring together service, marketing, commerce, community, and more. The customer’s engagement with the brand reflects an understanding of past actions, product usage, and a host of other personalized factors. Customer interactions from the brand’s website translate to their mobile app experiences and in-store visits.

Personalized Engagement
Everywhere

Using audience segmentation, customer data can be activated across marketing, commerce, service, and beyond. Segmentation capabilities will allow brands to identify specific groups of people to engage with in real-time, based on demographics, engagement history, and all other available customer data.

Call Center Turned into
a Profit Center

Faster time to resolution for customer inquiries and a better overall service experience is achieved thanks to the right information at the right time. Increased up-sell/cross-sell is directly linked to service agents, who can make informed product suggestions based on the customer’s interaction history.

Data Unification

Brands will be able to unify their customer data to create rich customer profiles. This includes known and unknown data such as cookies, customer first-party IDs, and more. Centralized inventory management results in presenting the right product to the right customer, online or in-store.

Optimization Based on AI Insights

With AI, brands will be able to analyze and understand how and when to engage with customers to drive loyalty and improve business performance. Customer profiles are continuously updated, based on behaviors which allow brands to leverage AI to drive the most relevant mix of product/channel recommendations to optimize engagement and customer satisfaction.

Insightful Analytics & Reporting

By understanding past and present customer behaviors, brands can use the findings to map a future relationship. Learn what happened, why it happened, what will happen, and what to do about it— with transparent, understandable AI models.

Connected commerce strategies based on all major platforms and technologies:

Salesforce B2C Commerce Cloud
Salesforce Einstein
Payment solutions
Salesforce B2B Commerce Cloud
Order Management Systems
Clienteling application
Salesforce Service Cloud
Content Management Systems
Loyalty programs
Salesforce Sales Cloud
Enterprise Resource Planning
Mobile applications
Salesforce Marketing Cloud
Commerce Products & Cartridges
AI and reporting dashboards
Salesforce Community Cloud

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Lasting Connections & Deep Expertise

OSF Digital is an award-winning, certified solution and support partner for leading enterprise, ecommerce, CRM, OMS, and CMS technologies. Over the years we have developed lasting connections and deep expertise in this area that help us deliver the best-in-class multi-cloud and cross-cloud strategies for our global clients, and business solutions on which we collaborate today.
 
See our CLIENT SUCCESS STORIES and VIDEO SUCCESS STORIES to learn more about the solutions we have implemented using these technologies.

Salesforce Platinum Consulting Partner

salesforce platinum consulting partner

 

Our strategic partnership with Salesforce began in 2010. As one of their 'Best System Integrators', we have over 400 Salesforce certifications and more than 40 certified cartridges, helping businesses grow and providing support throughout their digital transformation journey.

Engage a consultant

To discuss how OSF Digital can help you achieve connected commerce