With Salesforce Digital 360

Are you looking to:

Connected commerce goes beyond omnichannel—it’s not about the channels; it’s about the consumer. Strengthen your customer relationships by connecting your commerce, marketing and digital experiences so you can build seamless data-driven journeys. By bringing technology together in an intelligent way, we’ll help you optimize your customer engagement, inventory and order management, and pricing. Consolidate all consumer data across channels with a multi-cloud Digital 360 strategy to deliver customer-first digital experiences.

Digital 360 graph


of Digital 360

Connected Experiences

By placing the customer at the center, brands will achieve new engagement models that bring together marketing, commerce, and community. The customer’s engagement with the brand reflects an understanding of past actions, product usage, and a host of other personalized factors. Customer interactions from the brand’s website translate to their mobile app experiences and in-store visits.

Personalized Engagement

Using audience segmentation, customer data can be activated across marketing, commerce, and community platforms. Segmentation capabilities will allow brands to identify specific groups of people to engage with in real-time, based on demographics, engagement history, and all other available customer data.

Data Unification

Brands will be able to unify their customer data to create rich customer profiles. This includes known and unknown data such as cookies, customer first-party IDs, and more. Centralized inventory management results in presenting the right product to the right customer, online or in-store.

Optimization Based on AI Insights

With AI, brands will be able to analyze and understand how and when to engage with customers to drive loyalty and improve business performance. Customer profiles are continuously updated, based on behaviors that allow brands to leverage AI to drive the most relevant mix of product/channel recommendations to optimize engagement and customer satisfaction.

Insightful Analytics & Reporting

By understanding past and present customer behaviors, brands can map a future relationship. Learn what happened, why it happened, what will happen, and what to do about it—with transparent, understandable AI models.


To Get Started on Digital 360


Our Digital 360 Services

Launch Your Online Store on Salesforce Commerce Cloud

Build or expand your digital commerce on Salesforce Commerce Cloud with a customized or out-of-the-box solution. As your Salesforce Commerce Cloud partner, we can launch or replatform your online store, create a marketplace, and integrate other technologies for subscriptions, payment solutions, order management, shipping and much more. We can also create a headless commerce solution so you can scale fast.

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Create unique commerce journeys with Salesforce Marketing Cloud

Engage more personally with your customers by adding Salesforce Marketing Cloud to your technology stack. We’ll develop a marketing strategy to fit your needs, help you transition to Salesforce Marketing Cloud, integrate it with your commerce, and manage and monitor your campaigns and platform for you.

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Optimize Your User Experiences with Salesforce Experience Cloud

Give your customers, employees, or partners the best digital experiences when they visit your site. We’ll map out the right strategy for your goals, develop a customized solution, implement Salesforce Experience Cloud, and provide support to ensure you offer the end-user experience you want.

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Leverage MuleSoft-powered integrations

Enable connected commerce experiences quickly by leveraging MuleSoft’s API-led approach to integration. We’ll implement MuleSoft and customize it to your specific needs and help you get the most out of your MuleSoft investment by providing continuous support and maintenance services.

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Streamline your business with Salesforce Analytics

Rely on OSF to simplify and accelerate the technical side of your business. While we’re tracking data and delivering optimization programs that improve business KPIs—including conversions, revenue per visit, bounces and much more—you can focus on the business value behind the data we crunch for you.

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Unify Your Customer Data with Salesforce Customer Data Platform

Create a single source of truth for your customer data, so your marketing team can create impactful 1:1 messaging across channels. We can build your 360° customer data architecture, combine and reconcile customer identities, create customer segments, provide omni-channel recommendations to activate your customer data, and provide customer-centric dashboards for reporting and analytics.

Delivering Connected Commerce Strategies

On All Major Platforms and Technologies

Who Recommends Us

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Lasting Connections & Deep Expertise

OSF Digital is an award-winning, certified solution and support partner for leading enterprise, ecommerce, CRM, OMS, and CMS technologies. Over the years we have developed lasting connections and deep expertise in this area that help us deliver the best-in-class multi-cloud and cross-cloud strategies for our global clients, and business solutions on which we collaborate today.
See our CLIENT SUCCESS STORIES and VIDEO SUCCESS STORIES to learn more about the solutions we have implemented using these technologies.

Trusted Salesforce Partner

Trusted Salesforce Partner

Our strategic partnership with Salesforce began in 2010. With Salesforce Navigator Expert status, several Salesforce awards for multi-cloud innovation, and a proven playbook for Customer 360 success, OSF Digital guides enterprises through their entire digital transformation journey.

Engage a consultant

To discuss how OSF Digital can help you achieve connected commerce