With post-pandemic customer expectations at an all-time high and brand loyalty at risk from competitive and market pressures, you must show your customers the love and devise new strategies to keep your valuable customers coming back. Effective B2B and B2C customer retention and customer loyalty strategies are not about keeping customers at all costs—they’re about developing loyalty among your most valuable customers. Loyal customers spend more, becoming brand advocates and are much less likely to succumb to the overtures of competitors.
Consider these numbers:
With the right loyalty approach you can show your customers the love, engage them in a meaningful way, and drive value for your customers and your business. Take a look at what a loyalty program can do for you:
Get started immediately. Download our free white paper to learn the six types of B2C and B2B ecommerce programs with case studies for different industries to explain why you need to act soon to build a cloud-based loyalty program. Also, learn how Salesforce Loyalty Management functions with flexibility to support your evolving loyalty solution needs.
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