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Quintessentially

ELEVATING LUXURY MEMBERSHIP EXPERIENCES

Quintessentially is the world’s leading lifestyle management group. Offering wide-ranging services to enable and enhance every aspect of its members’ lives, Quintessentially takes the concept of luxury concierge to an entirely new level.

Quintessentially operated through traditional communication channels, where members contacted their Lifestyle Managers via email, phone calls, and WhatsApp. This setup made it difficult for members to track their requests, access the full range of benefits, and stay informed about events, leading to missed engagement opportunities. The lack of transparency and accessibility in the process hindered member experience. To elevate service standards and drive growth, Quintessentially has set goals to enhance member engagement, boost sales, strengthen corporate relationships, and optimize communication.

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A comprehensive platform for personalized customer experiences at scale
OPTIMIZED COMMUNICATION PROCESSES
IMPROVED DATA INTEGRITY
ENHANCED MEMBER ENGAGEMENT
Quintessentially

OSF Digital leveraged Salesforce Experience Cloud to develop a new online portal and mobile app for Quintessentially. This platform empowers Quintessentially to deliver rich content and offer members an additional channel to place and track their requests. The digital member portal, accessible via a mobile app on the Apple and Google Play stores, allows users to receive push notifications and unlock the app using Face/Touch ID.

Quintessentially

TAILORED DIGITAL SOLUTIONS FOR CORPORATE CLIENTS

Catering to the needs of corporate clients who increasingly demand a digital platform to interact with Quintessentially's services, two templates were created: one for co-branding and another for their white-label site versions.

Quintessentially
Quintessentially

THIS SOLUTION MAY BE RIGHT FOR YOU IF YOU WANT TO

  • Elevate member engagement with personalized experiences.
  • Rely on a seamless, multi-channel communication platform.
  • Enable real-time tracking and management of member requests.
  • Enhance transparency and accessibility for members.
  • Address corporate client needs with customizable co-branded and white-label templates.
  • Strengthen corporate relationships through a dedicated digital platform.
  • Boost member satisfaction with rich, easily accessible content.
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