Capturing and maximizing the most of every interaction you have with your customers is no longer just an option, but is necessary to benefit fully from having an online presence.
Generating higher sales volumes, gaining loyal shoppers and ensuring a positive customer experience are only a few of the results that come from investing in Salesforce Cloud solutions and OSF Digital’s cartridges, apps, and components. As long-standing Salesforce Consultants, we are authorized to implement Salesforce Commerce, Service, Sales, Marketing and Community Clouds.
Our Salesforce Clouds Solutions
If you need a customized plan that speaks directly to your unique requirements, our experienced strategists can assess your needs and provide a well-defined strategy - from concept, through to implementation and refinement. Our service is second to none, and we will stand with you every step of the way with the goal of delivering results for your business.
We have extensive expertise in consulting, designing and implementing complex multi-cloud projects that leverage the full capabilities of Salesforce Commerce, Sales, Service, Community and Marketing Clouds. Our teams work with minimal interruption to your existing operations to implement a solution suited to your exact needs.
Maybe you are interested in gaining a complete 360-degree view of a shopper’s activity on your website. Perhaps you would like to leverage information acquired from Salesforce Commerce Cloud to use in the Marketing Cloud and Community Cloud. No matter your needs - we are confident in the power of unified commerce solutions.
If your business is unique and there is no out-of-the-box solution on the market, we can help you achieve your goals by developing tailor-made solutions for your specific requirements. Our wide-ranging experience in working with Force.com, APEX, VisualForce, and in building Lightning components and API integrations ensure we're able to deliver personalized projects successfully.
Into our Salesforce Clouds Expertise
Learn how World Kitchen achieved a 360-degree view of their customers using OSF UnifyCOMMERCE (Patent Pending), improving the delivery of their customer service, reducing return processing times, and cutting their email response time in half.
Watch how Predator Nutrition transformed its business by unifying its multi-currency ecommerce website with its CRM, helping them to grow into new markets and better serve existing ones by gaining a full and complete view of their customers.
“OSF was the only company we found who had an established integration between Salesforce and Commerce Cloud - a proven solution called OSF UnifyCOMMERCE. They showed exactly how the integration works in our context, scripted for World Kitchen’s unique requirements, and that made us choose OSF as our implementation partner.”
“Salesforce and OSF have given us a 360-degree view of the consumer. Our emails processing time was cut in half; our returns processing time was reduced by 20%, our agents have a better flow when they’re on the telephone -it’s more of a conversation, and the Salesforce/OSF system facilitates that. OSF are very easy to work with, I felt like I had been working with them for years during this project.”
This project involved a multi-cloud integration with a replatform over to Salesforce Commerce Cloud, its integration with Service and Marketing Clouds and the connection of Commerce Cloud and Service Cloud using OSF UnifyCOMMERCE (Patent Pending).
Ecommerce personalization is vital for today’s modern retailer. Customers prefer an individualized approach when being addressed by brands. This whitepaper presents the guidelines to consider for optimal personalization.
OSF Digital helped Berluti gain a global ecommerce presence and enabled direct multi-cloud communication and a bidirectional sync between Salesforce Commerce and Sales Cloud information.