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Back in Stock

Enable Back in Stock Notifications

About the Product

Back in Stock logo

Out-of-stock items generate disappointment and frustrating shopping experiences. They can lead to lost sales and revenue, and damage customer engagement. However, running out of popular items doesn’t necessarily mean the end of the customer journey.

Back in Stock, our self-contained cartridge for Salesforce Commerce Cloud, compatible with SFRA and SiteGenesis, lets customers opt in to alerts for items that are temporarily unavailable. This is a safe way for merchants to manage stockouts, while keeping shoppers close to their ecommerce store. Whether it’s apparel, cosmetics, or home decor, letting customers know when their favorite items are back in stock can increase the chance of not losing sales, while strengthening brand attachment.

See how the cartridge works

Back in Stock

Main Features

  • SFRA Ready


    The cartridge is compatible with SiteGenesis and Storefront Reference Architecture (SFRA) — Salesforce Commerce Cloud’s customization model and blueprint for site design.
  • automated emails


    After configuration, the cartridge requires virtually no maintenance. The back-in-stock alerts are sent automatically, so that customers are driven back to your Salesforce Commerce Cloud-based website when specific products are restocked.
  • optimal user experience


    In the case of unavailable items, shoppers can easily subscribe to back-in-stock email alerts using the Notify me button on the product description page.
  • bundle notifications


    If customers opt in to back-in-stock notifications for multiple products, they receive a single email that includes all updates. In this way, you avoid spammy practices, while keeping communication relevant.
  • reporting analytics


    You can gain insight into your shoppers’ behavior while measuring the effectiveness of your back-in-stock notification system by analyzing customer interactions with notifications and the number of alerts your customers get. Generate reports to see the status of every subscription (active or inactive) and store them in one of the three storage types available.
  • wishlist integration


    Your customers are automatically informed if an out-of-stock product already on their wishlist comes back in stock.
  • notification threshold


    To avoid sending the same back-in-stock notification to 20 customers when you only have 5 items in stock, set a product threshold. Make sure that returning customers have a real chance of purchasing their wanted items.
  • limited stock notice


    Show your customers when a product is low in stock with a clear notification on the storefront. As a merchant, it’s your choice as to what limited stock means for your product. Is it 5, 10, or 30 items? Set your preferred number and let customers know when they should hurry to buy.


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Our Salesforce Commerce Cloud Expertise

Salesforce Commerce Cloud Level 2 CertifiedSalesforce Commerce Cloud LINK Certified PartnerSalesforce Commerce Cloud Support Certified

We are the only Salesforce partner globally to reach Expert status in four major commerce categories: B2B Commerce, B2C Commerce, Consumer Goods and Retail. We have also received the 2020 Salesforce Partner Award for the most relevant Salesforce Commerce Cloud project. These awards add to our portfolio of distinctions, including the 2019 Bolty Award for Best Digital Experience in the Retail and Consumer Goods category, the 2019 Partner Innovation Award in the category of Customer 360, the 2018 Salesforce Lightning Bolt Trailblazer Award for Retail, and Salesforce’s 2016 Partner Innovation Award in Retail.