Menu

Back in Stock

Enable Back in Stock Notifications

About the Product

Back in Stock logo

Out-of-stock items generate disappointment and frustrating shopping experiences. They can lead to lost sales and revenue, and damage customer engagement. However, running out of popular items doesn’t necessarily mean the end of the customer journey.

Back in Stock, our self-contained cartridge for Salesforce Commerce Cloud, compatible with SFRA and SiteGenesis, lets customers opt in to alerts for items that are temporarily unavailable. This is a safe way for merchants to manage stockouts, while keeping shoppers close to their ecommerce store. Whether it’s apparel, cosmetics, or home decor, letting customers know when their favorite items are back in stock can increase the chance of not losing sales, while strengthening brand attachment.

See how the cartridge works

Back in Stock

Main Features

  • SFRA Ready

    COMPATIBILITY

    The cartridge is compatible with SiteGenesis and Storefront Reference Architecture (SFRA) — Salesforce Commerce Cloud’s customization model and blueprint for site design.
  • automated emails

    AUTOMATED EMAILS

    After configuration, the cartridge requires virtually no maintenance. The back-in-stock alerts are sent automatically, so that customers are driven back to your Salesforce Commerce Cloud-based website when specific products are restocked.
  • optimal user experience

    OPTIMAL USER EXPERIENCE

    In the case of unavailable items, shoppers can easily subscribe to back-in-stock email alerts using the Notify me button on the product description page.
  • bundle notifications

    BUNDLED NOTIFICATIONS

    If customers opt in to back-in-stock notifications for multiple products, they receive a single email that includes all updates. In this way, you avoid spammy practices, while keeping communication relevant.
  • reporting analytics

    REPORTING ANALYTICS

    You can gain insight into your shoppers’ behavior while measuring the effectiveness of your back-in-stock notification system. Get a better overview by analyzing the conversion rate and the number of alerts your customers get.
  • wishlist integration

    WISHLIST INTEGRATION

    Back in Stock lets customers add their favorite items to wish lists, even if they are temporarily out of stock. Keeping them updated diminishes the disappointment of unavailable products and helps them complete the purchase.

SEE HOW THE PRODUCT ENHANCES YOUR ONLINE SHOP

SCHEDULE A LIVE DEMO
related products

Resources

Related Articles, White Papers, Case Studies & More

  • Creating a Digital-First Outlook for Homeware Retailers
    Connected Customer Journeys

    Discover top trends for homeware retail and learn our six recommendations on unifying your brand’s store and online experience to create connected customer journeys.

    Read Article
  • Customer 360 award
    Customer 360 Award

    Taking a customer 360 approach is a significant part of what we do here at OSF, and our success has been recognized with an impressive award win for the work that we performed for Bouclair.

    Read Article

Schedule a Live Demo with one of our Commerce Specialists

* All fields required.

Our Salesforce Commerce Cloud Expertise

Salesforce Commerce Cloud Level 2 CertifiedSalesforce Commerce Cloud LINK Certified PartnerSalesforce Commerce Cloud Support Certified

We are the only Salesforce partner globally to reach Expert status in four major commerce categories: B2B Commerce, B2C Commerce, Consumer Goods and Retail. We have also received the 2020 Salesforce Partner Award for the most relevant Salesforce Commerce Cloud project. These awards add to our portfolio of distinctions, including the 2019 Bolty Award for Best Digital Experience in the Retail and Consumer Goods category, the 2019 Partner Innovation Award in the category of Customer 360, the 2018 Salesforce Lightning Bolt Trailblazer Award for Retail, and Salesforce’s 2016 Partner Innovation Award in Retail.