With Salesforce Sales Cloud, the company obtained a 360-degree view of all customer data in a single place. Field sales teams were able to place orders faster on behalf of the customer, via a mobile device, while on the road, or while visiting a client.
OSF Digital implemented a complex yet easy-to-manage CRM system, empowering management to keep their customer database updated and centralized. With Salesforce Sales Cloud, sales reps became more efficient, and costs decreased. Integration with the finance system enabled the synchronization of data (prices, products, customer information) between the sales and accounting departments. Target setting, reporting, and forecasting became easier for management.