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Use Case

SPURRING BUSINESS GROWTH WITH SALESFORCE B2C COMMERCE CLOUD FOR A FOOD MANUFACTURER
CUSTOMER PROFILE:
  • Industry: Manufacturing – Food
  • Headquarters: Maryland, US
  • Brand presence: Global
  • Employees: 21,000+
CHALLENGES

An online platform not suitable for consumers’ needs. The food manufacturer was operating with only a B2B ecommerce solution but wanted to also sell directly to the consumer.

A need for business expansion. The company sought to expand its business and adopt a DTC ecommerce model.

In need of a quick-to-launch solution. The food manufacturer wanted an affordable and scalable ecommerce platform, and they needed to go to market quickly.

An outdated payment system. The company wanted to change their primary payment method and no longer rely on collecting cash from B2B distributors.

Affected by the economic and health crisis. The manufacturer wanted to manage market fluctuations.

OBJECTIVES
  • The food producer wanted to boost revenue via a direct ecommerce channel, maximizing cross-selling and upselling opportunities.
  • The food manufacturer wanted to benefit from a seamless integration of payment methods, offering their customers a memorable, easy-to-navigate, and secure platform for shopping.
  • The company wanted to understand their customers’ behavior better and respond to their demands faster.
  • The manufacturer needed to obtain full control of their brand and strengthen the connection to their customers, setting the base for loyalty.
  • The food manufacturer needed a B2C ecommerce website to stay ahead of the competition.
SOLUTION
  • OSF Digital implemented a fully functional website on Salesforce Commerce Cloud enriched with custom features and functionalities needed for this line of business.
  • To meet the company’s need to quickly open a new distribution channel and enable them to sell DTC, OSF launched a fully branded digital storefront in just five months.
  • We integrated various third-party solutions to make B2C commerce flow effortlessly and more safely, preventing fraud, regardless of geography.
RESULTS

Thanks to OSF Digital’s custom Salesforce Commerce Cloud-based ecommerce solution, the food manufacturer recorded significant growth. They exceeded business goals for the entire year in the first quarter. The company obtained a new revenue and distribution channel, boosting transactions by six times in the context of the COVID-19 crisis. The manufacturer reached a record number of sales and registered an impressive revenue growth (seven times their usual). The brand also increased their website traffic by five times. Due to our user-friendly, secure online platform implementation and smart integrations, the food manufacturer grew their ecommerce conversion rate by 16%.

TECH STACK
Salesforce B2C Commerce Cloud
Avalara
CyberSource
PayPal
Share A Sale
Google Tag Manager

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