Apparel, Footwear, Accessories, Jewelry Verticals Lag in 2022, But Benchmarking Point to Opportunities for Rapid Growth
Deep dive findings from the 2022 Omnichannel Retail Index on Apparel, Footwear, Accessories, Jewelry companies.
The 7th Omnichannel Retail Index uncovers how U.S. retailers and brands are delivering on the omnichannel promise and meeting rising customer demands. Industry benchmark data and best practice adoption trends will help you prioritize your digital and omnichannel roadmap and ultimately make smarter investment decisions.
The Apparel, Footwear, Accessories, and Jewelry verticals lead overall in the adoption of marketing incentives and search and discoverability best practices and are pushing the industry forward on sustainability. However, they also are consistently lagging behind other verticals in the Index in omnichannel experiences, loyalty program features, and in- cart conversion boosters like live chat and upsell tools.
Download the report to learn:
Where the home industry is leading against the overall retail industry
What the opportunities and growth opportunities are for each of the verticals
How to leverage the Omnichannel Retail Index to assess gaps
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How Do Brands and Retailers Use the Study in 2025?
Understand best practice criteria across web, mobile, store, and cross-channel experiences—now benchmarked globally across North America, the EU, and LATAM.
Assess how your brand performs against the broader industry and direct competitors, with visibility into regional strengths and weaknesses.
Identify critical gaps and opportunities in areas like personalization, loyalty, mobile optimization, delivery transparency, and AI adoption to better meet rising shopper expectations.
Prioritize improvements with clear, data-backed recommendations to refine your omnichannel roadmap and make smarter digital investment decisions.
