The 7th Omnichannel Retail Index uncovers how U.S. retailers and brands are delivering on the omnichannel promise and meeting rising customer demands. Industry benchmark data and best practice adoption trends will help you prioritize your digital and omnichannel roadmap and ultimately make smarter investment decisions.

The Apparel, Footwear, Accessories, and Jewelry verticals lead overall in the adoption of marketing incentives and search and discoverability best practices and are pushing the industry forward on sustainability. However, they also are consistently lagging behind other verticals in the Index in omnichannel experiences, loyalty program features, and in- cart conversion boosters like live chat and upsell tools.

Download the report to learn:

Where the home industry is leading against the overall retail industry

What the opportunities and growth opportunities are for each of the verticals

How to leverage the Omnichannel Retail Index to assess gaps