Online communities serve a variety of functions, from offering self-serve customer support and providing a central portal for your partners to communicating with your internal teams. Whatever your objective is, communities are essential to a user’s digital experience and to your digital transformation.

With an effective community, you can deliver more impactful experiences to your employees, partners, and customers. In fact, 91% of customers say they’re more likely to make another purchase after a great service experience.

In this white paper, OSF Digital provides deep insights into the value of an online community and how to build one on Salesforce Experience Cloud to optimize its positive impact on your business. You’ll be able to see what kind of community fits your business goals to reap such benefits as improved internal communications, reduced support service costs and increased revenue.

In this white paper, you’ll learn:

• Different types of external and internal online communities
• Benefits of an online community
• Things to know before building your community
• 3 successful use cases for communities

Download “Building Better Communities” now!