The goal of an operational unit is to enhance the customer shopping experience and lower the retailer's costs. We work with brands, retailers, and B2B businesses to assess existing processes and operational functions that support the "moment of truth" to customers. By focusing on supply chain and inventory management, fulfillment and customer care, our operations consultants help determine how to best improve operational efficiencies, reduce costs, and elevate customer experiences. We provide strategic recommendations on order fulfillment, lowering shipping fees and reducing delivery time, optimizing customer service as a revenue channel versus cost center and ensuring that the right tools are in place to grow your business.
We understand the complexity and uniqueness of each business’s operations. Our experts can look under the hood and assess every phase of the supply chain, from sourcing to logistics and delivery, to ensure that there is a solid strategy in place to optimize operations, reduce costs and maximize profits. We help future-proof your business by making sure you have processes and systems in place to manage the flow of products throughout the supply chain, from manufacturing and procurement to warehousing and shipping.
Most businesses today are faced with volatile market conditions that impact supply chain, fulfillment, shipping costs and access to labor. We help brands, retailers, and B2B businesses navigate the ups-and-downs of order fulfillment in our current, unpredictable environment. Whether exploring alternative shipping methods, assessing BOPIS and curbside pickup processes, implementing last mile delivery or simplifying reverse fulfillment logistics, our experts can solve for immediate challenge and ensuring that you are better prepared for the future.
The value of the customer care and service channel as a potential source of revenue is often overlooked. No function handles a broader range of customer touchpoints than customer care. It could be the catalyst to transforming the overall customer experience. By investing in an omnichannel communication approach, brands and retailers can integrate all the customer support channels such as phone, email, website, social media, messaging apps, etc., providing a unified brand experience. Our experts create a plan to turn customer care from being a cost center into a revenue channel.
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The OSF Digital Strategy consultants are former retail and brand practitioners or commerce technology specialists who leverage their experience to help businesses make smarter investment decisions. We do this by providing strategic and tactical hands-on guidance on technology, marketing, merchandising, operations, financials, and organizational design.
Years of work with retailers, brands, distributors, investors, technology providers, and industry organizations have cemented our unique position in the digital commerce ecosystem. Our clients benefit from the collective experience of our team of consultants and the expertise we gained from being at the intersection of technology, strategy, and process.