More than ever, consumers want to buy when and where they want. They expect personalized experiences, free shipping and outstanding customer service from the first touchpoint through post-purchase contacts.
Meeting customers where they are is no longer a goal—it’s a necessity. And increasingly, that means selling direct. Companies that want to scale their business and expand their direct sales need a comprehensive strategy that prioritizes customer experiences across channels and uses best-in-class ecommerce solutions to drive D2C channel engagement.
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