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Future-Proof Your Brand

FUTURE-PROOF YOUR BRAND: SCALE YOUR COMMERCE AND MEET SHOPPERS WHERE THEY ARE

More than ever, consumers want to buy when and where they want. They expect personalized experiences, free shipping and outstanding customer service from the first touchpoint through post-purchase contacts.

  • 66% of customers expect companies to understand their unique needs and expectations
  • 52% of customers expect offers to always be personalized — up from 49% in 2019
  • 83% of customers expect flexible shipping and fulfillment options such as buy-online-pick-up-in-store

Meeting customers where they are is no longer a goal—it’s a necessity. And increasingly, that means selling direct. Companies that want to scale their business and expand their direct sales need a comprehensive strategy that prioritizes customer experiences across channels and uses best-in-class ecommerce solutions to drive D2C channel engagement.

Download this eBook by OSF Digital and Digital River to get deep insights on how to develop a smart digital roadmap that will future-proof your business by boosting your company’s ecommerce capabilities to meet customers on their terms.

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