Increasing customer experience with Salesforce B2B Commerce Cloud

Growing business with a holistic B2B solution

Download the Full Success StoryPolytech Health & Aesthetics GmbH manufactures medical supplies and is a leader in breast aesthetics, with a global footprint in over 80 countries. The company offers implants for reconstructive and aesthetic plastic surgery. Polytech’s selling process was realized through medical offices, where doctors ordered implants directly for a patient’s use.Polytech wanted a simplified, more direct selling process and needed to make themselves available 24/7 for their customers. Since Polytech was already a Salesforce Sales Cloud customer, a Salesforce B2B Commerce solution was ideal for speed to market, scalability, and seamless integration within Polytech’s existing commerce ecosystem.

“Due to the nature of our business, trust and safety are crucial. Doctors need our products in their offices to test, touch and show to clients, so they need to order specific implants, pay for them, and send the tracking info to us after implantation. We wanted a more relaxed, simple, flexible approach for our customers and a more efficient process for us. The B2B Commerce solution that OSF Digital integrated does exactly that—24/7, with a heightened user experience and reduced costs and effort for us. We’re looking forward to future collaborations to boost self-service for our customers and grow our business."

MICHAEL COORS

Head of the IT Department, Polytech

OSF Digital implemented Salesforce B2B Commerce in just two months, allowing Polytech to quickly achieve numerous operational, financial, strategic, marketing, IT, time-saving, money-saving, and visibility benefits. Thanks to our work, Polytech’s customers can rely on self-service capabilities, while Polytech gains more transparency about previous orders, billing, shipping, and product availability.Due to email automation, internal teams’ efficiency is set to increase, freeing them to focus on more meaningful tasks. Polytech remains connected and engaged with their customers throughout the entire journey. The brand is set to save money and time while growing their business and preparing for global rollouts.

EMPOWERED TO INCREASE RETENTION, ACHIEVE SUCCESS, AND EXPAND GLOBALLY

24/7ONLINE ORDER ACCESS

BETTERCUSTOMER EXPERIENCE WORLDWIDE

INCREASEDSALES WITH EASY ORDER PROCESS

GROWTHOF BUSINESS AND INTERNAL EFFICIENCY

REDUCEDCOSTS WITH RESOURCES BEING REDIRECTED

360°VIEW OF EACH CUSTOMER TO BOOST LOYALTY

DELIVERING USER-FRIENDLY NAVIGATION

Polytech’s distributor functionalities provide easy navigation with a friendly, dynamic, connected approach—and a smart B2B app :

Ordering faster with an easy, seamless flow.
Complex search functionality.
Complex yet simple-to-use cart functionalities.
Better UX with responsive design.
Improved customer experience worldwide.

Download the Full Success Story