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Growing business with a holistic B2B solution

Polytech Health & Aesthetics GmbH manufactures medical supplies and is a leader in breast aesthetics, with a global footprint in over 80 countries. The company offers implants for reconstructive and aesthetic plastic surgery. Polytech’s selling process was realized through medical offices, where doctors ordered implants directly for a patient’s use.

Polytech wanted a simplified, more direct selling process and needed to make themselves available 24/7 for their customers. Since Polytech was already a Salesforce Sales Cloud customer, a Salesforce B2B Commerce solution was ideal for speed to market, scalability, and seamless integration within Polytech’s existing commerce ecosystem.

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EMPOWERED TO INCREASE RETENTION, ACHIEVE SUCCESS, AND EXPAND GLOBALLY
24/7 ONLINE ORDER ACCESS
BETTER CUSTOMER EXPERIENCE WORLDWIDE
INCREASED SALES WITH EASY ORDER PROCESS
GROWTH OF BUSINESS AND INTERNAL EFFICIENCY
REDUCED COSTS WITH RESOURCES BEING REDIRECTED
360° VIEW OF EACH CUSTOMER TO BOOST LOYALTY
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OSF Digital implemented Salesforce B2B Commerce in just two months, allowing Polytech to quickly achieve numerous operational, financial, strategic, marketing, IT, time-saving, money-saving, and visibility benefits. Thanks to our work, Polytech’s customers can rely on self-service capabilities, while Polytech gains more transparency about previous orders, billing, shipping, and product availability.

Due to email automation, internal teams’ efficiency is set to increase, freeing them to focus on more meaningful tasks. Polytech remains connected and engaged with their customers throughout the entire journey. The brand is set to save money and time while growing their business and preparing for global rollouts.

 

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DELIVERING USER-FRIENDLY NAVIGATION

Polytech’s distributor functionalities provide easy navigation with a friendly, dynamic, connected approach—and a smart B2B app :

  • • Ordering faster with an easy, seamless flow.
  • • Complex search functionality.
  • • Complex yet simple-to-use cart functionalities.
  • • Better UX with responsive design.
  • • Improved customer experience worldwide.
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