JELD-WEN UK is the UK’s largest manufacturer of timber windows, doors, and stairs. JELD-WEN UK didn’t have ecommerce and was not able to provide a differentiated self-service experience to its customers. A customer’s order was processed by direct sales and customer service call centers.
JELD-WEN sought to launch a B2B commerce platform in its European markets that will enable them to streamline order processing, drive client engagement and loyalty to ultimately increase sales revenue as well as reduce internal overhead and gain better visibility on sales performance.
“We’ve been impressed by OSF Digital’s approach to the project, particularly the quality and the amount they’ve delivered in such short timeline. Their development speed has prompted us to start the roll out of the additional 15 countries sooner than we originally expected. Our customers were fascinated with how the new website is absolutely easy to use and pointed out that our B2B portal is head and shoulders above the other sites in the market”
Marketing & Ecommerce Director, JELD-WEN Europe