In Part 1 of this white paper series, we introduced Agentforce, explaining what it is, how it works, and how agents are built within the Salesforce ecosystem. If you haven’t read it yet, we encourage you to explore Part 1 for a foundational understanding. Now, in Part 2, we dive into Agentforce’s core capabilities, explore its real-world applications across industries, and examine how it stacks up against the competition.

In this white paper, we delve into:

• Core Capabilities: Learn how Agentforce leverages the Salesforce platform to drive efficiency, enhance user experience, and boost ROI potential through intelligent automation.
• Competitive Analysis: Understand where Agentforce stands in the crowded AI and automation space. Compare it to key competitors and discover what sets it apart in terms of usability, integration, and scalability.
• Real-World Use Cases: Explore how businesses across industries can leverage Agentforce for customer service, order management, personalized recommendations, and more.
• Actionable next steps: Explore OSF’s proven frameworks to activate Agentforce for your business.

Get the insights you need to streamline your business operations and improve customer experiences. Download the white paper today and explore how Agentforce can give you a competitive edge.

For a deeper understanding of how Agentforce works, including insights into agent creation, design, and the foundational elements, please refer to Part 1 of this series.