Discover the complete customer journey using the curbside pickup option in less than 3 minutes!
Flexible delivery options such as in-store pickup, e-booking, click & collect, and curbside pickup have seen a surge in popularity among shoppers recently. In just one week, from March 2 to March 8, global online purchases with in-store pickup increased 29%*. With social distancing recommendations still in place, and being mindful of the need to sell their physical in-store inventory, merchants have started to re-evaluate their pickup offers.
Solutions tailored to the needs of customers and merchants
Just offering e-booking and in-store pickup, which normally provides a good level of service, does not meet the current needs of shoppers and merchants during the global health crisis. Purchases via e-booking, even if they are managed online, do not offer the possibility of contactless payment. Purchases must be paid for directly in the store, and in-store pickup, based on warehouse inventory, does not enable merchants to sell products from their in-store inventory. A better way is needed.
The curbside pickup solution offers shoppers the possibility of staying in their cars or collecting their orders in a contactless manner, keeping customers and employees at a safe distance from each other. This solution is the most reassuring, both for customers because it respects social distancing guidelines as well as merchants, who can protect the health of their employees and still sell their in-store inventory.
Curbside pickup option
Setting up a curbside pickup option can be enabled now in just 2 weeks with OSF Digital’s innovative solution for Salesforce Commerce Cloud – Quick Start Curbside Pickup. Providing customers their orders while respecting social distancing recommendations is reassuring for shoppers and merchants alike, and provides more delivery flexibility. Watch the video to discover the complete customer journey using the curbside pickup option, and see the order management process from the side of customer service and store employees.