Retail and Consumer Goods companies face mounting pressure to reduce operational costs while adapting rapidly to shifting consumer expectations and delivering seamless omnichannel experiences. Brands need more than just a technology partner to help achieve these goals; they need a strategic growth enabler. Some companies already working with Managed Services Providers (MSPs) are realizing that “good enough” is no longer enough. If your partner is keeping the lights on but not moving the needle on your business outcomes, it’s time to consider a change.
Enter OSF Digital—Your Growth-Driven Partner for Managed Services
OSF Digital isn’t your typical partner. We’re not just a safety net for your technology—we’re a catalyst for business transformation. As a Salesforce-focused company with expertise in Retail, Consumer Goods, and B2C Commerce, OSF brings unmatched industry expertise and Salesforce mastery to every engagement.
If you’re still relying on a vendor who simply reacts to support tickets, consider what’s possible when you have a true partner helping you accelerate your digital maturity and drive measurable business outcomes—enabling you to focus on innovation and growth, not IT firefighting.
Why Retail and Consumer Goods Companies Switch to OSF
1. Accelerated Value with Proven Retail and CPG Solutions
Time is money in retail. OSF’s pre-built accelerators (Loyalty QuickStart, OMS FastTrack, etc.) and cartridges (Store Locator, Points to Cart, etc.) enable your team to deploy key features in less than 90 days. These industry-tested solutions compress project timelines, reduce complexity, and deliver quick wins—so your Salesforce investment starts paying off faster.
2. Lower TCO with AI-Powered Delivery
Using our AI-powered delivery model, OSF embeds quality checks and documentation in every release cycle, dramatically reducing code defects and speeding up ticket closure. This approach lowers your total cost of ownership (TCO) by up to 20%.
3. Strategic Business Architecture Integration
Unlike traditional MSPs focused on tech upkeep, OSF integrates business architecture into every engagement. We begin by mapping your capabilities and value streams to ensure our services directly contribute to revenue growth and operational efficiency. Everything we do aligns with your business goals from improving customer retention to reducing inventory risk.
4. Strategic Partnership With Salesforce Anchored With Deep Industry Expertise:
Technology can be overwhelming. We have deep Salesforce expertise across the entire platform to empower you and support self-sufficiency.
- Salesforce Navigator Expert rankings in B2C Commerce, Retail, and Consumer Goods
- Member of the B2C Commerce Advisory Board
- Deep experience across multiple Salesforce Clouds (Commerce, OMS, Loyalty, Service, Marketing, Data, and more) to support your Customer 360 vision
OSF Digital’s Managed Services enable Retail and Consumer Goods clients to realize faster time to value, lower TCO, and sustained platform agility, supporting double-digit margin growth and 20–30% higher digital channel contribution. This is achieved by operationalizing Salesforce as a unified growth platform, backed by 20+ years of domain expertise and a track record of delivering quantifiable results for 2,000+ brands globally.
OSF’s Managed Services: More Than Maintenance
With OSF, Managed Services are about driving business value—not just uptime. We have the flexibility to meet you where you are across multiple platforms. Here’s what we focus on:
Outcome-Focused Operations: We shift from service-level agreements (SLAs) to business impact KPIs. Think better inventory turns, higher Net Promoter Scores (NPS), and smarter promotion ROI—not just faster bug fixes.
AI-Driven Efficiency: With our proprietary AI tools, we automate issue detection and recommend enhancements, reducing manual effort by up to 40% and accelerating release cycles by 25%.
Faster Innovation: Want to deploy new features like BOPIS, loyalty gamification, or AI-driven promotions fast? We deliver those capabilities with built-in compliance, AI, and automation with payback in 12 to 18 months.
Trusted Technical Experts: Solution architects with expertise in retail and consumer goods, industry accelerators, and pre-built solutions reduce risks during delivery and align enhancements to strategic growth priorities.
Experienced Strategy Consultants: Our senior consultants bring decades of hands-on experience from working with 600+ retailers, manufacturers, and distributors. They offer a platform-agnostic view, helping you make smart decisions that drive growth—not just implement tools. Our team produces industry insights like the Omnichannel Retail Index, an annual report that guides strategic investment in commerce experiences.
All-in-One Partnership: Tired of juggling multiple vendors for strategy, design, support, and integration? OSF offers it all, from digital strategy and advisory to system administration and proactive optimization. With deep multi-cloud expertise, we implement, optimize, and support multiple Salesforce platforms, helping businesses maximize the value of their Salesforce investment for cross-functional growth and connected customer-centric strategies. You get twice the value from one partner.
Global Scale, Boutique Service: We have 1,800+ experts across 36 languages and 45 locations—enabling local intimacy with global best practices. Our team is dedicated to working alongside you, as part of your internal team.
The Business Case for Switching
When retail and consumer goods companies switch to OSF, they see measurable improvement across key metrics:
Solving Retail’s Biggest Pain Points
Here are just a few common challenges we solve:
- Margin Pressure: “Our gross margin fell due to markdowns.” OSF provides real-time inventory, AI-driven demand planning, and promotion optimization to recover lost margins.
- Inventory Build-Up: “Inventory days are up 20% YoY.” We deploy OMS, inventory forecasting, and sell-through acceleration to unlock cash and reduce working capital risk.
- Disconnected Omnichannel: “Our customer experience is fragmented.” We orchestrate a unified shopping journey across online channels, physical stores, and loyalty platforms to boost NPS and conversions.
The Bottom Line
OSF Managed Services are not a cost center—they're a growth engine. We help you evolve Salesforce from a system of record into a platform for strategic advantage. With a flexible engagement model, we deliver high-value results.
If you're ready to stop firefighting and start unlocking the full potential of your Salesforce investment, it’s time to talk.
Take the Next Step
Let OSF Digital baseline your digital maturity and co-create a roadmap to improve margin, grow customer value, and accelerate your digital channel. Switching providers may seem like a heavy lift, but with OSF, you’ll see results in weeks, not quarters.
Ready to grow smarter? Let’s talk.
