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Get a Shared, 360-degree View of Your Customer

With Salesforce Customer 360

Are you looking to:

Customers expect a personal, connected experience. To deliver this, your teams need connected systems with a 360-degree view of your customers. Customer 360 connects your commerce, marketing, sales, service and IT teams, so you have shared data across all systems. With a single view of each customer, your teams will be equipped to work more efficiently and productively to give customers the seamless, personal experience they want.

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Build Meaningful Customer Experiences that Drive Growth

with Customer 360

Unified Customer Data

Eliminate siloes and unify your customer data to get a 360-degree view of your business across all systems. And with your systems unified, all your teams will have a shared view of customers. With this valuable data at your fingertips, you’ll be able to suggest relevant products, deliver faster customer service and make smarter decisions—and faster.

Seamless Experiences Across Channels

Engage with customers seamlessly across all touchpoints—from online shopping, customer service, marketing communications and even in stores. With visibility on your customers’ purchases, preferences, and other history, you’ll deliver more informed and relevant interactions through any channel.

Customized Engagement

With holistic data and teams united around customers, you can connect with customers in a personalized way that will exceed their expectations. With tailored experiences, you’ll effectively nurture and grow relationships with customers that will translate into happy, loyal customers and more sales.

Operational Efficiency

Bring your teams together and supply them with the tools needed to do their jobs more effectively and efficiently. With a united platform, you’ll be able to streamline and automate processes. And with a unified goal focused on customers, your employees will work more collaboratively to consistently deliver personalized experiences across all touchpoints. You’ll not only improve customer relationships but also boost employee relationships, teamwork and productivity.

Call Center Turned into a Profit Center

Faster time to resolution for customer inquiries and a better overall service experience is achieved by having the right information at the right time. Increased upsell and cross-sell opportunities are directly linked to service agents, who can make informed product suggestions based on the customer’s interaction history.

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Our Customer 360 Services

Personalize Journeys with Salesforce Marketing Cloud

Engage more personally with your customers throughout their journey with Salesforce Marketing Cloud. We’ll develop a marketing strategy to fit your needs, help you transition to Salesforce Marketing Cloud, and integrate it with your Sales Cloud and Commerce Cloud. We can also manage and monitor your campaigns and platform for you.

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Create an Online Store on Salesforce Commerce Cloud

Build or expand your digital commerce on Salesforce Commerce Cloud with a customized or out-of-the-box solution. As your Salesforce Commerce Cloud partner, we can launch or replatform your online store, create a marketplace, and integrate other technologies for subscriptions, payment solutions, order management, shipping and much more. We can also create a headless commerce solution so you can scale fast.

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Solve Problems Faster with Salesforce Service Cloud

Build a customized digital service strategy with multiple channels and automated processes. By integrating Salesforce Service Cloud with your commerce, you’ll increase your customer support team’s efficiency and deliver personalized customer service. Leverage our evolutive maintenance services to keep your Service Cloud running smoothly.

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Optimize Your User Experiences with Salesforce Experience Cloud

Give your customers, employees or partners the best digital experiences when visiting your site. We’ll map out the right strategy for your goals, develop a customized solution, implement Salesforce Experience Cloud, and provide support to ensure you offer the end-user experience you want.

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Nurture Relationships with Salesforce Loyalty Management

Understand your customer engagement with deep analytics. We’ll help you access a single view of your customers and insights to make better real-time decisions. Slice and dice data using your customers’ attributes. And identify how marketing initiatives are performing on your best customers and how they’re impacting the business.

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Leverage MuleSoft-powered Integrations

Enable connected commerce experiences quickly by leveraging MuleSoft’s API-led approach to integration. We’ll implement MuleSoft and customize it to your specific needs and help you get the most out of your MuleSoft investment by providing continuous support and maintenance services.

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Streamline Your Business with Salesforce Analytics

Simplify and accelerate the technical side of your business. Let us track data and optimize programs that improve business KPIs—including conversions, revenue per visit, bounces and much more—while you focus on the business value behind the data we crunch for you.

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Unify Customer Data with Salesforce Customer Data Platform

Create a single source of truth for your customer data, so your marketing team can create impactful 1:1 messaging across channels. We can build your 360° customer data architecture, combine and reconcile customer identities, create customer segments, provide omnichannel recommendations to activate your customer data, and deliver customer-centric dashboards for reporting and analytics.

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Delivering Connected Commerce Strategies

On All Major Platforms and Technologies

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Lasting Connections & Deep Expertise

OSF Digital is an award-winning, certified solution and support partner for leading enterprise, ecommerce, CRM, OMS, and CMS technologies. Over the years we have developed lasting connections and deep expertise in this area that help us deliver the best-in-class multi-cloud and cross-cloud strategies for our global clients, and business solutions on which we collaborate today.
 
See our CLIENT SUCCESS STORIES and VIDEO SUCCESS STORIES to learn more about the solutions we have implemented using these technologies.

Trusted Salesforce Partner

Trusted Salesforce Partner

Our strategic partnership with Salesforce began in 2010. As one of their 'Best System Integrators', we have over 900 Salesforce certifications and more than 40 certified cartridges, helping businesses grow and providing support throughout their digital transformation journey.

Engage a consultant

To discuss how OSF Digital can unite your teams around your customers