We were focused on growth strategy. We wanted to track customer activity to optimize engagement and increase retention. And we wanted to reduce costs and manual labor to build more efficiency within our internal sales and management teams. Preparing for global expansion, we knew that OSF was the best partner for us. OSF’s expertise in multi-cloud and multi-country ecommerce transformation made them the ideal fit. Through OSF’s support and work, we can already notice positive changes in reduced labor and enhanced visibility of customer data. TOA relies on a scalable platform that supports our goal of closing the loop and achieving Customer 360.
Consumers' online shopping behavior is constantly evolving, so having the right platform and innovative partners are key to meeting our customers' expectations. OSF assisted us with new technology and gave us the ability to deploy many brand sites in an efficient manner, making technology our driver for growth.
In terms of the aesthetics of the site and the design, OSF exceeded expectations. They went above and beyond their responsibilities and got involved with every single person impacted by the relaunch, giving us a chance to understand the processes and work with them ourselves.
"Working with OSF Webmastering support means that we have a solid partner to implement our vision. The support is always there so we can just focus on creating new business.”
We’re very branding-centric, down to the pixel. OSF took that in stride, and diligently worked with us to bring Urban Decay “All Access” to life—making the Urban Decay perspective on beauty available to our online retail spaces internationally.
OSF has remained flexible enough to adjust to the changing requirements of our solution as they developed. Now, we’re making substantial investments for the future to make sure that we provide the best possible services to our existing and future customers.
"OSF proved to be reliable, professional, capable of breaking down our requirements in digestible bites and lead us to our final result better than many other IT projects I have been involved in."
"We wanted to discover the privileged contact points we have with our customers, get a 360-degree view on their activity and see how we could improve their interaction with our brand."
“OSF delivered everything in a very short timeframe as we had hoped. They did a very good job – the websites are beautiful and now we are able to offer our customers a premium experience and total immersion in the Botanicals universe.”
OSF came to the table with a triple-dose of energy, business knowledge and process expertise, with technical abilities that compliment our own IT team. OSF was instrumental in helping us achieve our goal, which is to lead a new space intersecting deals, social shopping, data and mobile services.
We are very happy with the good communication we have with the team. We can openly discuss our needs and the team comes up with solutions that fit the best for both of us. Many thanks for all of your support so far!
"Our working experience with OSF Digital has been gratifying for us in many regards. Most of all, we appreciated their knowledgeable about our project and they made realistic estimations for both time and money. This is everything one would look for in an outsourced programming team."
Partnering with OSF has come naturally for us, given their expertise in supporting L’Oréal Canada‘s digital transformation. Our Kiehl’s and Lancôme Mexico projects fully met our sales expectations, and we witnessed on a daily basis the availability of the OSF team to overcome challenges. OSF became a real partner in this success.
Our revolutionary payment platform requires a highly skilled and diverse development team. OSF provides us with an exemplary team of developers and consultants that seamlessly extend our own resources. OSF has proven to be the perfect choice for strengthening our development resources.
During the design of the solution, some of our initial requirements changed. OSF quickly adjusted to those changes and was available to answer our questions. We know how important it is to have positive working relationships. OSF made it very easy for us to create a strong partnership.
The expertise of the OSF personnel immediately paid off for us, and we realized very quickly that OSF was the right partner for a start-up like ours. The flexibility of the OSF team and our ability to tap into a network of developers with a wide range of skills has allowed us to expand our vision and meet the goals of our company.
"Our OSF team members are as much part of our team as anyone of our employees. We would not be where we are today without their amazing support."
Being in technical apparel, you really have to demonstrate advanced technology on your ecommerce website as well as within your product. We wanted the site to be very cutting edge, modern and represent the brand identity both in function and form, and OSF passed all of these marks.
“We were looking for a reliable and trusted solution in the LINK marketplace that would allow our content team to work directly in WordPress without needing to hand over the task to technical personnel for manual coding. We were happy to discover that BlogLINK has all the required features we were looking for.”
“We’ve been looking for a solution with broad functionality that would allow us to effortlessly post blog content in Salesforce Commerce Cloud. With OSF’s solution, we can bring all our blog articles to Commerce Cloud right away, using WordPress as our CMS.”
“We use our content as a way to teach our customers about the specific reasons why our products are handpicked for our website, and BlogLINK provides a way for us to speak in greater depth about them.”
“As part of our Demandware and Salesforce integration, OSF implemented their One Page CHECKOUT product, which is now streamlining purchases on our Salesforce Commerce Cloud, formerly Demandware site. We're already seeing improvements in conversions and cart abandonment, so I'm optimistic about our ecommerce performance as we expand into international markets.”
“One Page CHECKOUT gives us a highly functional, user-friendly checkout experience that has already increased loyal visitors, decreased returns, and contributed to a 2.50% conversion rate increase.”
We have a number of sales consultants located in different territories and it was becoming increasingly difficult to keep track of each other’s availability. OSF CALENDAR PRO makes us more efficient in terms of planning and scheduling. Now we are able to access a number of different calendars at once, schedule appointments or simply estimate team availability. These are very important aspects that contribute to well-organized and productive team management.
“We were able to share and benefit from each other’s knowledge base and grow together. The experience seemed really healthy.”
Working with the OSF team in person made such a difference, because there is so much loss over the phone with someone who is trying to do software development work with you. Moreover, the OSF team was able to alter its work schedules so we could do a daily stand-up, get daily feedback, and get prompt responses on all counts.
As part of our Demandware and Salesforce integration, OSF implemented their OSF One Page Checkout product, which is now streamlining purchases on our Demandware site. We’re already seeing improvements in conversions and cart abandonment, so I’m optimistic about our ecommerce performance as we expand into international markets.
It's always a pleasure working with the OSF team. Thank you for your patience and reactivity when it's needed.