Québec City, Canada – November 27, 2018 – OSF Digital announced today the launch of a new extension for Magento 2, Integrator for Zendesk. This software unites Zendesk Support ticket data with Magento e-commerce data. This dynamic two-way integration is designed to significantly improve the relationship between your brand and customers by empowering customer service agents to resolve support tickets faster than before.
With Integrator for Zendesk, order data and customer information are readily on hand, assisting support agents to prioritize tickets, obtain a full picture and provide fully personalized answers to customers from one convenient location. The extension is easy to install and delivers a single sign-on between Magento and Zendesk and the Zendesk Embeddables Web Widget can easily be added to the Magento store. Support tickets are created directly in the Magento store by both customers and support representatives. These support tickets are displayed on both order and customer dashboards.
“To be a successful online merchant today means that customer support has to be top of mind,” says James-Richard Bruce, Director of Commerce Experience. “Integrator for Zendesk is a product that OSF developed to assist in the support process ensuring that online service is seamless, and data is streamlined into one easy to view location.”
“OSF Digital is committed to working with leading technology solutions and platforms to find new innovative ways to bring greater efficiency within the commerce industry,” says Gerry Szatvanyi, CEO at OSF Digital. “We place a high value on service and support within our company and recognize its importance in attracting and retaining customers and this product demonstrates our commitment.”
OSF Digital, winner of the 2018 Salesforce Lightning Bolt Trailblazer Award for Retail and Salesforce’s 2016 Partner Innovation Award in Retail, is a leading global commerce solutions company providing technology, consulting, implementation and online shop management services to emerging and premier brands, and merchants. Our agile approach allows us to scale global growth more quickly and enable companies to enhance the customer experience. With over 120 ongoing projects and eight years of worldwide deployments, OSF Digital delivers connected commerce solutions across channels, devices and locales. OSF has the following financial partners: HSBC and BDC, and Salesforce Ventures is an investor.