OSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and nearly 2200 employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in enterprise connected commerce, OSF seamlessly guides brands throughout their entire digital transformation journey. Every day, we work with the largest and most well-known firms across the globe; and every day, we create meaningful customer experiences. We believe that when we unite as one team and pursue one shared vision, that we can revolutionize how our customers work. We are built on Six Core Values: 1) One team; 2) Results Anywhere; 3) Outperform; 4) OSF Excellence; 5) Driven By Change and; 6) OSF Strong.
The QA Lead (Manual) within OSF Digital is a key role responsible for overseeing the manual testing efforts to ensure the quality and reliability of software applications. This role involves:
- Leading and managing a team of QA engineers.
- Developing test plans.
- Executing test cases.
- Collaborating with cross-functional teams and clients to identify and resolve defects in a timely manner.
- Fostering a supportive and growth-oriented environment for team members.
- Promoting professional development.
- Ensuring seamless integration of automated testing efforts as well as new tools and methodologies.
Key Responsibilities:
- Lead and manage a team of manual QA engineers, providing guidance, mentorship, and direction for all manual testing activities.
- Develop and maintain comprehensive test plans, strategies, and test cases based on product requirements and specifications.
- Coordinate and oversee the execution of manual test cases and collaborate with the automation team, ensuring thorough coverage of all features and functionalities.
- Identify, document, and track defects discovered during testing, working closely with development teams to facilitate timely resolutions.
- Collaborate with stakeholders to understand business needs and ensure that testing objectives align with project goals.
- Establish and maintain QA best practices and processes, ensuring consistency and quality in all testing efforts.
- Provide regular reports on test status, defect metrics, and quality assurance progress to project stakeholders and share suggestions for improvements based on the shared results.
- Identify potential risks and delays, reporting them to PM and other internal stakeholders in a timely manner.
- Participate in requirement analysis, design reviews, and product demos to provide QA insights and feedback.
- Contribute to the continuous improvement of the QA process, incorporating new tools and methodologies as appropriate.
- Mentor and develop QA team members, fostering a culture of quality and attention to detail.
- Facilitate effective communication and collaboration with the Automation QA Lead to ensure seamless integration of manual and automated testing efforts, aiming to achieve higher test coverage in less time.
- Identify opportunities where automation can benefit the team, outlining quick wins and potential candidates for automated tests.
- Serve as a people manager, fostering a supportive and positive environment that promotes a sense of security, professional growth, and career advancement for QA team members.
Requirements
- Excellent leadership and team management skills, with the ability to mentor and develop team members.
- Strong analytical and problem-solving abilities.
- Proficiency in manual testing techniques and best practices.
- Familiarity with continuous integration and continuous delivery (CI/CD) practices.
- Familiarity with defect tracking tools and test management software.
- Effective communication and collaboration skills to work with cross-functional teams and stakeholders.
- Ability to identify, report, and mitigate risks.
- Strong organizational skills to manage multiple projects and priorities simultaneously.
- Ability to facilitate effective communication and collaboration between manual and automation QAs.
Skill Set
- Proven experience as a QA Lead within a software development environment, managing QA teams, including mentoring and developing team members.
- Skilled in agile methodologies and working within squad-based structures to enhance collaboration and efficiency.
- Proven ability to adapt QA processes to fit agile environments, ensuring seamless integration and continuous improvement.
- Strong background in developing comprehensive test plans, test cases, and performing various types of testing (functional, non-functional, integration, E2E, etc.).
- Basic knowledge of automation testing frameworks and tools (e.g., Selenium, Appium, TestComplete, Cypress).
- Experience leading and managing QA teams, including mentoring and developing team members.
- Demonstrated ability to collaborate with cross-functional teams and stakeholders to align testing objectives with project goals.
- Strong knowledge of defect tracking tools and test management software.
- Experience in identifying and mitigating risks and reporting them to all interested parties.
- Proven ability to contribute to the continuous improvement of QA processes and incorporate new tools and methodologies.
We are a rapidly growing team of diverse individuals passionate about performance, technology, and customer satisfaction. We are a work-from-anywhere company wherein most of our staff globally work remotely! What matters to us is not “where” you work, but “what” you deliver! OSF Digital places a key emphasis on work-life balance, employee satisfaction, and we strive to create a company culture that is innovative and open while empowering individuals to contribute in ways that positively impact us all.
OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. Join an inclusive and passionate community of professionals who help bring about digital transformation for businesses around the world. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, color, religion, national origin, age, marital status, or any other protected category in any of the jurisdictions in which we conduct business. The company will provide accommodations to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to OSF Digital. Employees may live anywhere in Canada, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role. Generally, the standard base pay range for this role is CA$75,000 to 85,000 Annually. This base pay range is specific to certain locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for competitive benefits, individual and team performance awards, others. Actual amounts will vary depending on overall profile, experience, and location.
