We are seeking a mid-level QA Salesforce professional to join our dynamic team. The ideal candidate will have solid experience in testing Salesforce Service Cloud and Sales Cloud, along with a deep understanding of the associated business processes. You will be responsible for ensuring the quality and performance of deployed Salesforce solutions.
Responsibilities:
- Design, develop, and execute test plans and test scripts for Salesforce Service Cloud and Sales Cloud functionalities.
- Collaborate closely with development, product, and project management teams to understand requirements and specifications.
- Identify, document, and track defects and performance issues, and work with developers to resolve them.
- Perform functional, regression, integration, and performance testing.
- Participate in delivery activities to ensure quality from the early stages of the development cycle.
- Use test management and defect tracking tools to monitor and manage testing activities.
- Provide detailed test reports and recommendations for continuous improvement of testing processes.
- Ensure compliance with industry best practices and QA standards.
Requirements:
- Degree in Computer Science, Engineering, or a related field.
- 3 to 5 years of experience as a QA, with specific expertise in Salesforce Service Cloud and Sales Cloud.
- In-depth knowledge of Salesforce features and configurations.
- Experience with both automated and manual testing tools.
- Scripting and programming skills (Apex, Visualforce, JavaScript, etc.) are a plus.
- Excellent communication and collaboration skills.
- Ability to work independently and manage multiple priorities in a dynamic environment.
- Salesforce certification (such as Salesforce Certified Administrator, Salesforce Certified Service Cloud Consultant, or Salesforce Certified Sales Cloud Consultant) is a plus.
- Test management tools (such as JIRA, TestRail, XRay, etc.).
- Automated testing tools is a plus (such as Selenium, Provar, etc.).
- Knowledge of project cycle, Agile and Scrum methodologies.
- English fluency.
