We are seeking a proactive Engagement Manager to join our team, where you'll play a pivotal role in aligning OSF Digital's services with our clients' strategic objectives. Your ability to build strong relationships and act as a trusted advisor will be key to ensuring client satisfaction and successful project delivery.
Responsibilities:
- Develop a deep understanding of the client's business, industry, and strategic objectives.
- Align OSF Digital's services with the client's business strategy and ensure our offerings meet their needs.
- Build and maintain strong relationships with clients, acting as a trusted advisor and point of contact.
- Manage client expectations, project governance, and have difficult conversations when necessary.
- Coordinate and manage multiple projects within each program, ensuring effective resource allocation, task delegation, and timely delivery of project milestones.
- Responsible for the program teams; making sure they are setup for success, understand what success is.
- Identify opportunities for upselling and cross-selling OSF Digital's services to existing clients.
- Working closely with the Portfolio Managers to ensure the project has the right allocated people on the team, billable utilisation us maximised and accurately forecasted.
Requirements:
- Bachelor’s degree from a top-tier university with consistent outstanding academic record;
- Advanced degree or MBA is preferred 8+ years of business management or consulting experience in a reputed company;
- Proven record of high performance and substantial achievements in your past positionsDeep expertise in industries such as financial services, high-tech, telecommunications, manufacturing, energy, retail, pharmaceuticals, or travel and logistics;
- Solid functional knowledge, including but not limited to strategy, business development, manufacturing, supply chain, product development, project management, marketing and sales, etc.;
- Outstanding records of academic and managerial or professional achievement;
- Exceptional analytical and quantitative problem solving skills;
- Demonstrated leadership ability in a team environmentInitiative taker, eager to break new ground, create opportunities for others;
- Willingness to take personal risks - as seen through leadership roles - in work environment and extracurricular activities;
- Ability to work effectively with people at all levels in an organization;
- Skills to communicate complex ideas effectively;
- Fluency in English;
