Next-generation business system enables technical support services provider to deliver enhanced customer experiences in increasingly complex technology environments
IT professional services provider OSF Digital announced today a milestone achievement in a long-standing relationship with PlumChoice, a Specialized Technical Services
provider that optimizes the benefits consumers and small companies derive from their personal technology experiences. OSF has served as a key technology partner to PlumChoice for nearly nine years, and has played an important role in PlumChoice’s rapid growth as consumers’ and SMBs’ technology environments continue to become increasingly complex.
OSF collaborated on the design and implementation of a state-of-the-art service delivery solution that simplifies and streamlines PlumChoice’s business processes across sales, care and technical support, while scaling gracefully with the company’s significant growth. As devices proliferate and consumers turn to more “smart” programs and applications with the “Internet of Things,” PlumChoice’s business has accelerated.
Rapid, quality-controlled deployment, adherence to deadlines and project timetables, and a solid communication platform have underpinned (or characterized) the business relationship between the two companies. “As our business continues to expand at a rapid rate, an increasingly agile, scalable and extensible business infrastructure has become an imperative,”
said Paul Weichselbaum, Executive Vice President of PlumChoice. “Given OSF’s expertise and track record of delivering quality solutions, we were confident we had the right partner for this strategic project. “
“PlumChoice’s needs are an ideal match for our ability to design powerful and agile solutions for fast-growing companies,”
said Gerard Szatvanyi, President and CEO of OSF Digital. “We look forward to continuing this relationship with one of our longest-standing clients.”
To learn more about PlumChoice, please visit www.plumchoice.com
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