Québec City, Canada – November 21, 2018 – OSF Digital announced today the availability of OSF UnifyCOMMERCE on the Salesforce AppExchange as a Bolt Solution. This twice-awarded product is now powered by Lightning Bolt flows and components created by OSF that enhance the previous multi-cloud integration of Commerce, Services, Communities, Marketing, and Heroku.
OSF UnifyCOMMERCE is a customer-centric product that connects the Salesforce Clouds out-of-the-box to enable brands to unify the online and in-store shopping journey and expand their opportunities using their sales, service, and marketing channels. Brands are empowered to provide consumers with exceptional shopping experiences and are better positioned to achieve connected commerce with the Salesforce multi-cloud integration this product delivers.
“OSF UnifyCOMMERCE Lightning Bolt is a game changer for brands as the solution can be further integrated with Loyalty Systems, Einstein, ERP, OMS, and POS for a single view of the consumer, across multiple platforms, channels, and touchpoints,” says Anna Petriv, VP of MultiCloud & Salesforce Alliance at OSF Digital. “OSF UnifyCOMMERCE can be enhanced with a Clienteling App add-on for in-store agents to enable a truly unified online and offline commerce experience.”
Consumers can expand their shopping journey through Single Sign-On and seamlessly transition between the Salesforce Commerce Cloud website and the Community. They have access to a persistent shopping cart throughout their experience and can easily continue their journey and engage in the Community. Thanks to Lightning Bolt Components and flows in Community, customers have visibility of their recently ordered products, case history and are also equipped to report any issues with products under warranty and even initiate a return for any unsatisfactory items they have purchased online and in-store. They can use Live Chat to contact support to ensure their issues and concerns are addressed rapidly. On the other end, service agents can engage in meaningful conversations since all customer’s details are accessible directly within the chat window, enabling them to provide efficient support and decrease wait times.
The Service Console provides a 360-degree view of consumer data across Commerce Cloud, Marketing Cloud, and Community Cloud. Lightning Bolt Components and Flows in Service Console empower agents in gaining immediate access to the most vital information on consumers such as last ordered products, wish list, recommended or abandoned items, Smart Profiling and Customer Lifetime Value. Case management is tailored for the commerce world, as agents can now quickly create warranty and return orders for products purchased online and in-store, as well as place orders on behalf of customers using Commerce Cloud Storefront directly from Service Cloud.
Marketing Campaign managers are well-positioned to leverage online and in-store customer information for their campaigns. Data extensions, such as orders, products, abandoned carts, and wish list make it possible for teams to build highly personalized customer journeys based on actual customer purchasing behavior. Using Predictive Intelligence, marketing professionals can now recommend products, furthering the ability for brands to increase sales and provide a personalized touch that delights shoppers.
“Now with the Lightning Bolt version of OSF UnifyCOMMERCE, our company joins an esteemed group of partners and proves our ability to deliver high-quality products that leverage Salesforce Bolt technology,” says Gerry Szatvanyi, CEO at OSF Digital. “This certification, in tandem with our recent Bolty Award for Retail at Dreamforce 2018, confirms our team’s capabilities and continuous dedication to multi-cloud integration innovation. Our continued pride as a Salesforce Gold Consulting Partner is demonstrated in our commitment to delivering products and services that serve to enhance and accelerate the commerce industry.”
OSF Digital, winner of the 2018 Salesforce Lightning Bolt Trailblazer Award for Retail and Salesforce’s 2016 Partner Innovation Award in Retail, is a leading global commerce solutions company providing technology, consulting, implementation and online shop management services to emerging and premier brands, and merchants. Our agile approach allows us to scale global growth more quickly and enable companies to enhance the customer experience. With over 120 ongoing projects and eight years of worldwide deployments, OSF Digital delivers connected commerce solutions across channels, devices and locales. OSF has the following financial partners: HSBC and BDC, and Salesforce Ventures is an investor.