Québec City, Canada – February 12, 2019 – OSF Digital announced today the company has completed a range of improvements for Kastas’ B2B commerce portal, seal-link.com.
Kastas is a leading manufacturer and supplier of sealing technologies. The company produces advanced sealing elements for fluid power and a variety of specific applications. Using seal-link.com as a B2B sales portal, Kastas offers a wide range of products from seven warehouses in Turkey and Germany.
Kastas’ site was initially built on Salesforce Community Cloud and used as an ecommerce portal. The existing integration of the platform provided limited functionality and was not responsive or user-friendly. It was desktop-oriented and lacked the flexibility to conform to mobile devices. The company struggled with an inefficient ERP system that was not versatile enough to meet their needs.
OSF Digital took a comprehensive approach to the redesign of Kastas’ commerce portal and upgraded all of Seal-Link’s pages to be more responsive, including the home page, product detail page (PDP), category landing page, shopping cart, checkout page, My Account, and static pages.
To provide Kastas with robust ERP functionality, OSF Digital implemented a SAP system and tightly integrated it with the brand’s Salesforce Community Cloud-based commerce website. When a customer places an order, Salesforce Community Cloud writes it to the SAP system with complete order line item details. The functionality of this SAP integration provides Kastas with the ability to retrieve and view a customer’s order and financial history. This flawless synchronization between Salesforce Community Cloud and the SAP system allows customers to check pricing and stock availability for order line items in real time.
Seal-Link’s registered customers now enjoy simplified account management through a user-friendly control panel in the My Account section of the website. Customers can choose to quickly review their order and personal financial history or select information from a specific timeframe.
Additionally, OSF Digital simplified and shortened the checkout process for Seal-Link’s customers who can now complete their purchase in one simple step. Further customizations have been applied to allow customers to order a partial shipment and add a new shipping address immediately on the checkout page.
Seal-Link’s shopping cart’s functionality was expanded to enable customers to add their saved order to a cart and get a stock update from SAP. They can also place an order by uploading an Excel file with a list of items, instead of ordering items one by one. Customers can also export their shopping cart to PDF and limit the total cart value for credit card payments.
With OSF Digital’s support, Kastas’ sales portal is fully responsive and seamlessly integrated with their ERP system. The company expects to see an increase in sales and a greater number of customers visiting seal-link.com as a result of the work performed by OSF.
“The most satisfying thing about this project is that we were able to help Kastas fully leverage the many capabilities that the Salesforce platform offers. When we were first engaged for this project, our client wasn’t well-positioned to benefit from the features and flexibility Salesforce would bring to their B2B portal,” said Gurkan Ustunkar, Country Manager at OSF Digital. “OSF had to overcome several major challenges in this project such as integrating their website with their SAP system, while implementation of the SAP was still ongoing. We managed to deliver a feature-rich, responsive B2B commerce portal running on Salesforce Community Cloud that now serves as a very important sales channel for our client.”
“Seal-link.com, one of the most important sales development projects of Kastas, was launched with the goal of providing an impeccable customer experience through a feature-rich and reliable platform. With Salesforce Community Cloud acting as a B2B sales portal, we were empowered to deliver a complete customer supply chain experience,” said Bircan Atilgan, Vice President & Executive Board Member at Kastas Sealing Technologies. “In such an ambitious project with challenging requirements and extensive SAP integration, having a reliable partner company is the most critical success factor. OSF embraced the project with a complete understanding of our goals, and we have enjoyed working as one team. We appreciate the attitude, professionalism, and experience of OSF Digital’s experts who helped us to reach all our project objectives within the established timeframe.”
OSF Digital, winner of the 2018 Salesforce Lightning Bolt Trailblazer Award for Retail and Salesforce’s 2016 Partner Innovation Award in Retail, is a leading global commerce solutions company providing technology, consulting, implementation and online shop management services to emerging and premier brands, and merchants. Our agile approach allows us to scale global growth more quickly and enable companies to enhance the customer experience. With over 120 ongoing projects and eight years of worldwide deployments, OSF Digital delivers connected commerce solutions across channels, devices and locales. OSF has the following financial partners: HSBC and BDC, and Salesforce Ventures is an investor.