Delivering a Seamless Unified Shopping Experience
Québec City, Canada – April 18, 2018
– OSF Digital
and OrderDynamics announced today the completed integration of the world’s first Out-of-the-Box Distributed Order Management Technology (DOM) with Order Consolidation for Browns Shoes
. This solution is assisting the leading Canadian fashion footwear retailer to amplify its omni-channel capabilities, offering Browns Shoes customers an enhanced shopping experience. After implementing OrderDynamics’ DOM, Browns now offers a robust order-to-fulfillment process: getting the order, routing it from the optimal location and fulfilling the order in a timely fashion. Customer orders can now take as little as 15 minutes from order receipt to confirmation with tracking. Browns Shoes now offers express shipping with 99.5% certainty of meeting fulfillment promises. They have also benefited from a 13% drop in time-to-ship.
These recent improvements help Browns Shoes set the groundwork for advanced omnichannel capabilities such as consolidating orders for multiple items from different locations into single shipments and being able to send orders from key ship-from-store optimized locations. With the new solution customers will also be able to perform in-store pickups (also known as click and collect). An additional benefit to follow from this DOM solution will be the ability for registered shoppers to see their complete order history including purchases made both in-store and online.
From an operational standpoint, the upcoming changes from this implementation will contribute to greater efficiency in stock management and order fulfillment – at both the distribution center and store level.
“This implementation will enable us to stay at the forefront of omnichannel retail for years to come,” says Richard Sejean, Director of Ecommerce, Browns Shoes Inc. “Having solid and reliable partners like OSF Digital& OrderDynamics ensures that we are able to provide our shoppers with exceptional experiences regardless of how they choose to shop with us.”
“We are delighted to help Browns Shoes continue to innovate and challenge the existing models of what it means to deliver exceptional customer service,” says Gerard Szatvanyi, CEO, OSF Digital. “Leveraging our expertise with Salesforce Commerce Cloud to implement OrderDynamics solution allowed us to expand our knowledge further and offer our clients even greater options to meet their retailing needs.”
“The seamless connection to Browns Shoes’ Salesforce Commerce Cloud system now shows customers full real-time inventory visibility which helps create a true sense of availability and urgency with different products. It lets Browns Shoes avoid lost orders due to stock-outs which helps increase sales revenue,” says Steve Bielawski, SVP of Sales & Marketing, OrderDynamics.
About OSF Digital
OSF Digital, winner of Salesforce’s 2016 Partner Innovation Award in Retail, is a leading global commerce solutions company providing technology, consulting, implementation and Online Shop Management services to emerging brands, premier brands and retailers. Our agile approach allows us to scale global growth more quickly and enable retailers to simplify the customer experience. With over 120 ongoing projects and eight years of worldwide deployments, OSF delivers innovative ecommerce solutions across channels, devices and locales.
OrderDynamics is the world’s leading cloud-based, Out-of-the-Box Distributed Order Management Technology provider. Focused on powering retail fulfillment, OrderDynamics helps clients make omni-channel retail a reality. Their DOM provides client capabilities like order orchestration, enterprise-wide inventory visibility, returns management, customer service, and store driven fulfillment. OrderDynamics enables customer options like Buy Online Pickup In-Store (BOPIS), and ship-from-store, creating exceptional shopping experiences. Iconic brands like Speedo, Quiksilver, Columbia Sportswear, JYSK, Princess Auto, Bouclair Home, DeFacto and Browns Shoes use OrderDynamics technology across North America, Europe, Asia and Australia. For more information, visit www.OrderDynamics.com
All trademarks and trade names mentioned herein are the properties of their respective holders and hereby acknowledged.Contact: OSF Digitalpr@osf.digital1-(888)-548-4344