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Delivery Manager

Department

Digital Cloud Open Stack

Location

Brazil, Colombia

Posted

August 5, 2020

Responsibilities:

  • Lead a team of software development specialists providing clear directions and constant mentorship. Should provide support, supervise projects/portfolio, staffing;
  • Implement, together with his/her team, the best practices on software development. Also ensure that policies and procedures are followed;
  • Monitor projects budget and work with Project Managers and Project Teams to keep under control;
  • Work on staffing plan in order to engage the best people available for each project when necessary;
  • Ensure that his/her team is familiar with products, procedures and best practices required. Create and follow a training plan;
  • Ensure that presales activities are being well developed and that his/her team is supporting all technical activities required by sales opportunities;
  • When necessary, be the 1st escalation point for the customers;
  • Plan, monitor and act in such a manner that division KPIs are met or even overachieved;
  • Create reports regarding division performance.

Requirements:

  • Leadership/ Management Skills: previous extensive experience on driving, coaching, mentoring and leading teams;
  • Resource Management: deep knowledge and experience on how to design and build a high effective team, balancing skills and constraints;
  • Very good experience with software development processes, like SCRUM and Waterfall;
  • Communication: Good verbal and written communication skills, for both team and customer communication;
  • Customer Facing: Must drive customer satisfaction and address complains and problems;
  • Experience of at least 3 years as a Program Manager, Portfolio Manager, Delivery Manager;
  • Advanced English.

Nice to have:

  • Experience on Commerce Business (B2C, B2B, Retail, Services);
  • Experience with Salesforce products or any other competitor;
  • Experience with tools: Jira, Confluence, Community, Slack, Sharepoint,etc.
  • Advanced Portuguese.

At OSF, we don’t just accept differences — we celebrate and support them for the benefit of our employees and our community. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

OSF’s Values

Work from anywhere deliver everywhere
WORK FROM ANYWHERE AND DELIVER EVERYWHERE
Outperform for Accelerated Growth
OUTPERFORM FOR ACCELERATED GROWTH
Focus on Results
FOCUS ON RESULTS
Drive Change and Innovation
DRIVEN BY CHANGE AND INNOVATION
One Team
ONE TEAM