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Account Management Manager

Department

Sales

Location

France

Posted

June 03, 2020

Responsibilities:

  • Managing a portfolio of customers and working with development teams and other end users to ensure high customer satisfaction;
  • Facilitate and lead meetings with client and technical team prior to, during and post delivery of services;
  • Evaluate organizational capabilities to deliver (priorities, feasibility, readiness);
  • Identify organizational benefits for the program in relation with business goals and objectives;
  • Manage clients (identify, analyze, negotiate support, evaluate risks, manage engagement) by implementing and participating to diverse meetings (client, steerco);
  • Assist sales team with business development and presales activities by visiting customers and prospects on site for presentations, proposals and requirements meetings;
  • Build strong and positive relationships with clients at various levels and documenting knowledge about the clients business and technical setup;
  • Develop program (complex projects) scope statement;
  • Define program deliverables and track program KPIs;
  • Monitor and control program performance through PM resources (costs, schedule, deliverables);
  • Manage programs parameters (strategic, operational, multi-project or mega-project);
  • Provide summaries and reports of progress, forecasts (activities, risks, time, costs, scope) and recommendations;
  • Industrialize processes according to the company's strategy;
  • Guarantee the quality of deliverables (ensure customer satisfaction; respect of commitments, approve deliverables and projects closure, execute transitions of deliverables, conduct post review meetings, etc.;

Requirements:

  • Good knowledge of the IT world (know how to discuss IT topics in relation to all project stakeholders: CIOs; Architects; Business Analysts, etc.);
  • Leadership skills;
  • Customer facing;
  • Strong data-oriented reports and decisions (MS Excel, BI tools);
  • Risk Management;
  • Rigor and organization;
  • Engagement in collaborative alliances (interpersonal skills);
  • Craft the program (requirements, business case and analysis);
  • Benefits Management: orchestrate the attainment of benefits;
  • Adaptability and flexibility;
  • Performance Management;
  • Facilitate stakeholder engagement;
  • Fluency in written and oral English.

OSF’s Values

Work from anywhere deliver everywhere
WORK FROM ANYWHERE AND DELIVER EVERYWHERE
Outperform for Accelerated Growth
OUTPERFORM FOR ACCELERATED GROWTH
Focus on Results
FOCUS ON RESULTS
Drive Change and Innovation
DRIVEN BY CHANGE AND INNOVATION
One Team
ONE TEAM