2023 Omnichannel Retail Index

2023 Key Metrics and Benchmarks to Guide Brands Toward Omnichannel Success

FEATURING: Salesforce, RetailWire and OSF Digital

Learn the latest trends and best practices that can help retailers and brands unlock omnichannel excellence. Get to know how leading U.S. retailers and brands are delivering on their omnichannel promises and what gaps still exist.

Discover the keys to omnichannel success. OSF Digital has conducted extensive research, mystery shopping over 120 U.S. retailers and brands on 200+ criteria to assess their digital and omnichannel performance.

Watch this webinar and discover:

  • Best practice adoption trends for a stellar omnichannel customer experience
  • Areas of growth and improvement in the digital and omnichannel landscape
  • How to prioritize the digital and omnichannel roadmap with industry benchmark data
  • How data and AI are playing an active role to enhance customer experiences

Panelists include:

  • Michelle Grant, Director, Strategy and Insights, Retail and Consumer Goods at Salesforce
  • Rich Siefert, Senior Consultant, Digital Strategy at OSF Digital
  • Patricia Vekich Waldron, Contributing Editor at RetailWire