U.S. Patriot is a veteran-owned and veteran-managed supplier of military and law enforcement apparel, gear and footwear. Founded in 2000, it’s the largest off-post retailer of military and tactical goods in the United States with more than 72 locations worldwide.
The company had just replatformed to Salesforce Commerce Cloud with another technology partner who caused delays and couldn’t resolve critical bugs. U.S. Patriot’s new commerce site wasn’t functioning properly, and website traffic dropped. The retailer needed a reliable partner with ecommerce expertise who could resolve their issues and provide continuous support.
“With OSF, we have a dependable partner to provide ongoing site monitoring and fix ecommerce bugs that come up. Their expert team gives us advisory support and guidance on issue management, and we know we’ll always get a quick response to our questions. They also configured our online store to optimize our site’s functionality and performance. We couldn’t be more confident in selecting OSF as our ecommerce support and maintenance partner, and we plan to expand the scope of our work with them for major projects in the future.”
Director of Technology, U.S. Patriot Tactical
After demonstrating our expertise and earning their trust, OSF Digital now provides support and evolutions services to U.S. Patriot Tactical. The retailer feels more confident in their ecommerce operations, knowing they have a reliable partner with technical proficiency who can resolve issues quickly and maintain open communication. U.S. Patriot’s ecommerce site now runs smoothly with OSF providing timely and expert support to ensure their customers have a seamless shopping experience.
After seeing our technical expertise and responsiveness, U.S. Patriot Tactical has extended its contract with OSF. The retailer plans to work with us on future multi-cloud and evolutions projects, including a website redesign.