The Project Manager at OSF Digital is responsible for the comprehensive management of projects, ensuring successful planning, execution, and closure according to strict deadlines and within budget. This role involves leading both internal teams and thirdparty contractors or consultants to deliver projects in line with the company's strategic goals. The Project Manager serves as the primary point of contact for clients and the internal team, managing expectations, and maintaining responsibility for all project deliverables.
Key Responsibilities
- Serve as the primary point of contact for clients and the internal team on a day-to-day basis for expectation management and delivery.
- Own the project, deliverables, and responsibility of ensuring items are completed, communicating directly with the client and internal stakeholders.
- Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
- Develop full-scale project plans and associated communications documents, ensuring clear and consistent communication channels.
- Estimate the resources and participants needed to achieve project goals and oversee the project lifecycle using defined methodologies.
- Draft and submit budget proposals, update financial forecasts using SOW numbers and projections, and recommend subsequent budget changes where necessary.
- Plan, schedule, and track project timelines, milestones, and resources using appropriate tools, updating PSA Resource Forecasting weekly.
- Develop and deliver progress reports, proposals, requirements documentation, and presentations.
- Proactively manage changes in project scope, identify potential crises, and devise contingency plans, documenting all blockers, changes, and risks.
- Define project success criteria and disseminate them to involved parties throughout the project life cycle.
- Conduct project post-mortems and create recommendations report to identify successful and unsuccessful project elements.
- Maintain a centralized tracker for blockers accessible to the client, including due dates, responsible parties, and impact.
- Utilize tools such as Confluence for comments and meeting notes and ensure all project meetings are documented and necessary parties are notified
- Build and own a mitigation plan for identified risks, managing escalations appropriately and escalating to the proper parties when needed.
- Collaborate with QA to plan and execute project demos, ensuring all project requirements are listed and completed before each sprint.
- Address any blockers with the internal team to keep the project on track, ensuring all team members have the necessary access to code, documentation, etc.
- Send out and walk through client status reports, summarizing project work, budget status, changes, risks, and action items.
- Understand cross-platform/project requirements and dependencies, collaborating independently with other Project Managers within a program.
- Conduct weekly internal steerco meetings to review concerns and issues with leadership and planning, overseeing the role if a Program Manager is in place.
- Communicate effectively with both Japanese and English-speaking stakeholders, including clients, and team members.
Skills Required
- Direct work experience in a project management capacity, including all aspects of process development and execution.
- Strong familiarity with project management software, such as Microsoft Project, Basecamp, or similar.
- Solid working knowledge of current IT technologies, across a broad range of solutions.
- Strong written and oral communication skills, strong interpersonal and operational skill sets.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Extensive experience with project management practices and tools to create, manage, and track project performance, deliverables, and outcomes.
- Proven ability to lead a team and drive projects to completion.
- Ability to lead development/implementation team.
Additional Qualifications
- Bachelor's degree or equivalent in a related field.
- Project Management Professional (PMP) certification is a plus.
- Experience working both independently and in a team-oriented, collaborative environment.
OSF Digital is proud to be an equal opportunity employer, where you can bring your whole self to work. At OSF Digital, we welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, national origin, marital status, or any other protected category in any of the jurisdictions in which we conduct business.
