Integrating Demandware (now Salesforce Commerce Cloud) and Salesforce
Leveraging Your Investments for Complete Customer Visibility
An integration between Salesforce Commerce Cloud and Salesforce CRM allows you to bring a variety of information—customers, orders, products and reviews, for example—from Salesforce Commerce Cloud to Salesforce CRM, providing a 360° view of your customers. This enables you to understand behavioral patterns among your customers, empower your staff and give them quick access to additional customer data.
This paper provides insight into the advantages and requirements of integrating Salesforce Commerce Cloud and Salesforce CRM, as well as real, tested scenarios and solutions to help you get a complete picture of what this integration could mean for you, your team and your business.
You will learn about:
- Overcoming challenges throughout an integration
- Synchronizing ecommerce data into Salesforce
- Streamlining and improving service efforts
- Personalizing marketing and the customer experience
Take your first step towards a next generation retail environment—download your copy for our real analyses, industry experiences and expertise in developing these groundbreaking products and solutions.