Retail Touchpoints Retail ThinkTank Series: Omnichannel Strategy

The 2022 Omnichannel Retail Index (ORI), an annual benchmarking study of retailers now in its 7th year, uncovers how leading U.S. brands have stepped up their omnichannel investments. And the data reveals that although omnichannel is key for retail success, the majority still fall short on the omnichannel promise. In this webinar, industry experts from Salesforce and OSF Digital will discuss the findings and the implications for retailers/brands.

Watch the recording to:

• Find out the overall adoption of digital and omnichannel best practices;
• Discover the must-have capabilities for a stellar customer experience across channels;
• Learn about the omnichannel areas of growth and areas that need improvement; and
• Participate in the Q&A to get your questions answered

Speakers:

• Rob Garf, Salesforce
• Bernardine Wu, OSF Digital
• Alicia Esposito, Retail TouchPoints

Related Resources:

• Digital Report: Omnichannel Retail Index
• General Self-Assessment Quiz (coming soon)