OSF Digital is a globally recognised digital transformation specialist with a driven and innovative team. As a trusted Salesforce partner for over a decade, we are experts in B2B, B2C, and multi-cloud solutions. We have recently celebrated our 20th anniversary, we are proud of our many accomplishments, including recognition in the Fast Company list of best workplaces for innovators, and in the Salesforce 2023 Partner Innovation Awards for our outstanding Multi-Cloud Digital Transformation expertise.
At OSF Digital, you will collaborate with exceptional individuals who are dedicated to delivering top-quality outcomes for renowned brands worldwide. Our diverse yet tightly knit team of over 2500 high-performing professionals operates across 50+ global offices fostering a strong sense of teamwork, building long-term relationships with our customers.
The Engagement Managers' primary focus will be to maximise the value of our services for our clients and achieving OSF Digital’s commercial objectives.
Key Responsibilities include:
- Develop a deep understanding of the client's business, industry, and strategic objectives.
- Align OSF Digital's services with the client's business strategy and ensure our offerings meet their needs.
- Build and maintain strong relationships with clients, acting as a trusted advisor and point of contact.
- Manage client expectations, project governance, and have difficult conversations when necessary.
- Coordinate and manage multiple projects within each program, ensuring effective resource allocation, task delegation, and timely delivery of project milestones.
- Responsible for the program teams; making sure they are setup for success, understand what success is.
- Identify opportunities for upselling and cross-selling OSF Digital's services to existing clients.
- Working closely with the Portfolio Managers to ensure the project has the right allocated people on the team, billable utilisation us maximised and accurately forecasted.
Requirements
About you
- Significant software project delivery and stakeholder management experience within enterprise level environments
- A record of sustained excellence and success in delivering highly complex projects in diverse industries.
- Strong capability of managing accounts, financial/budgets and roadmaps
- Experience collaborating directly with clients, maintaining lasting client relationships, and delivering high-quality customer service. Establishing trust, collaborating effectively, and managing conflicts when they arise.
- Strong relationship building and interpersonal skills with a track record of establishing and maintaining long-lasting relationships with both clients and colleagues.
- Experience in leading and motivating teams, delegating tasks, and ensuring successful collaboration.
- Results Oriented Mindset: have a strong focus on delivering results. Be able to set clear goals, monitor progress, and take proactive measures.
Skill Set
Japanese Advanced + proficiency in English (intermediate) Solid program, project and client management experience in enterprise client context. Previous work experience in professional services organisations. Previous experience with working on projects / programs that implemented Salesforce.
Languages
- Japanese - Advanced
- English - Intermediate level + required
Benefits
As a Salesforce Platinum Partner, we offer cutting-edge projects with a global impact. Gain expertise in diverse cloud platforms, including AI, and make a significant difference to clients. OSF Digital ANZ was proud to be acknowledged as a Great Place to Work-Certified company (2023). Enjoy a flexible work environment with remote options, flexible hours, and a positive, supportive company culture. We prioritize work-life balance and well-being initiatives.
Your professional growth and recognition matter to us. Access training, certifications, and career advancement opportunities in our diverse and inclusive workplace.
Join OSF Digital and unlock your potential. Be part of an incredibly talented team that is shaping the future of digital transformation.
