Positioned to Leverage Commerce, Service and Marketing Clouds for Increased Customer Satisfaction
Québec City, Canada – July 02, 2018
– OSF Digital
announced today that it has started working on website enhancements for the popular American apparel and accessories brand, Life is Good®. The main features of this engagement includes implementation of Salesforce Service Cloud and the implementation of OSF UnifyCOMMERCE (Patent Pending)
– Salesforce Commerce to Service Cloud integration. These implementations will ensure that Life is Good is positioned to deliver exceptional support and customer service across all channels. It will provide the company’s sales, service, and marketing teams with the ability to embark on a high-quality level of engagement and personalization with their valued shoppers because they will have a consistently updated, unified view of customer data.
OSF Digital will implement and customize Salesforce Service Cloud to ensure that customer service representatives are better able to manage and close cases with greater efficiency. This will help Life is Good to improve response times and increase customer satisfaction with the overall process. Another aspect of the work that OSF will perform includes the installation and configuration of Salesforce Native Connector to sync data between both Service and Marketing Clouds.
“We’re really looking forward to the positive results that will come from our Salesforce Commerce, Service and Marketing Clouds being connected as well as our use of OSF UnifyCOMMERCE as our teams will soon have full access to recent and relevant customer data secured from all of our various channels,” says Sean Manners, IT Director, at Life is Good. “Our customer service representatives are anticipating the exciting changes that will come from this move, both in their workflow, as well as in the delight that consumers will experience from the increased support and service levels they will soon be able to provide.”
“It’s always impressive to see a company walk the talk so it was no surprise that Life is Good decided to embark on a path towards optimizing their sales, service and marketing capabilities,” says Anna Petriv, Salesforce Division Director, at OSF Digital. “We’re motivated to ensure that our clients are empowered to deliver a unified and optimized experience for online shoppers. Helping Salesforce customers to connect their Clouds and take full advantage of their investment is the main goal of all that we do at OSF.”
About OSF Digital
OSF Digital, winner of Salesforce’s 2016 Partner Innovation Award in Retail, is a leading global commerce solutions company providing technology, consulting, implementation and Online Shop Management services to emerging brands, premier brands and retailers. Our agile approach allows us to scale global growth more quickly and enable retailers to simplify the customer experience. With over 120 ongoing projects and eight years of worldwide deployments, OSF delivers innovative ecommerce solutions across channels, devices and locales. OSF has the following financial partners, HSBC and BDC and Salesforce Ventures is an investor.
All trademarks and trade names mentioned herein are the properties of their respective holders and hereby acknowledged.Contact: OSF Digitalpr@osf.digital1-(888)-548-4344