Delivering exceptional multichannel customer experiences both in-store and online requires efficient data capture – and the effective use of this information. A seamless flow of information in a multi-cloud environment is the proven way to support shoppers across every step of the buyer’s journey.
Maximize your Salesforce investment by unifying the Clouds. Ensure that all of your systems are communicating, data is being synced and information is leveraged across all areas of your business operations. Support your sales, service, support and marketing teams and provide them with the insight they need to deliver a truly memorable customer experience.
OSF UnifyCOMMERCE (Patent Pending) is a customer-centric solution that gathers customer data from multiple sales channels, online as well as offline, and brings it into Salesforce Sales and Service and Marketing Clouds, for a centralized view and multichannel success.
Turn to us if you wish to embed Commerce Cloud Customer Service Suite into Salesforce Service Cloud to enable your support team to manage orders directly from Service cloud. Empower them to respond rapidly to any inquiries or requests and increase your customer’s satisfaction levels providing a 360-degree view in one place with a multi channel platform.
Without any disruption, customers can navigate from your ecommerce site to your Salesforce Community – and back, with a single click. Our custom Lightening Components integrate with Salesforce Community helping you to deliver “in-context commerce” such as recommended and bestselling products.
Access information on orders, products, wish lists, abandoned carts, service requests – and more, all from one location to help you leverage this data for use in Salesforce Marketing Cloud and email marketing software. Take advantage of an effective multi channel ecommerce strategy.
If you need a customized plan that speaks directly to your unique requirements, our experienced strategists can assess your needs and provide...Learn More
We have extensive expertise in consulting, designing and implementing complex multi-cloud projects that leverage the full capabilities of Salesforce...Learn More
If your business is unique and there is no out-of-the-box solution on the market, we can help you achieve your goals by developing tailor-made solutions...Learn More